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Lutron Electronics · 2 days ago

General Manager - Lutron Experience Centers

New York, NY

Full-time

Onsite

Director/Executive

$132K/yr - $160K/yr

8+ years exp

Lutron Electronics is a worldwide leader in innovative lighting control and shading solutions. The General Manager for Lutron Experience Centers will be responsible for operational success and strategic utilization of the flagship centers, focusing on sales acceleration and enhancing customer engagement.

ElectronicsEnergyEnergy EfficiencyIndustrial EngineeringInnovation ManagementLightingManufacturingSensorSmart Building

H1B Sponsor Likely

Hiring Manager

Niccole Harris

Responsibilities

Sales Acceleration: Partner with Sales and Marketing to position the Experience Centers as a critical tool for high-value customer conversion and specification influence to accelerate pipeline velocity

Pipeline Qualification and Opportunity Linkage: Mandate and enforce direct opportunity linkage of all Center visits, engagements, and major events in Salesforce (CRM)

High-Value Stakeholder Conversion: Focus on converting high-value opportunities through close collaboration with teams across the organization, tracking their journey from the Center to final project award

Regional Strategy & Execution: Translate Lutron’s strategic vision into effective operational plans and implement roadmaps for Lutron’s Experience Center portfolio in New York, ensuring consistent brand delivery and optimal location performance

Strategic Ecosystem Engagement: Cultivate relationships and networking strategies with the local specification community (Architects, Designers, Industry Groups, and high-end Showrooms) to maximize Center activation

Budget and Financial Analysis: Own and manage the operational expenses (OPEX) for the New York Centers, driving continuous return on investment (ROI) and ensuring efficient allocation of resources for facility maintenance and strategic events

Reporting: Develop and present performance reports to leadership, translating center activity into actionable insights regarding market trends, sales influence, and brand health

Best-in-Class Practices: Implement and manage a best-in-class guest experience framework across the New York Centers, encompassing service standards, hospitality protocols, and overall operational efficiency

High-Impact Programming: Direct the planning, execution, and review of all major on-site initiatives, including VIP meetings, executive presentations, and high-profile industry events, ensuring flawless execution that exceeds expectations

Design & Presentation Mastery: Oversee the maintenance and strategic refresh of product demonstrations and technology within the centers, ensuring all physical environments consistently reflect cutting-edge design and brand excellence

Seamless Integration: Mandate cross-functional alignment between center staff, sales teams, and technical support (e.g., LCI team) to deliver a seamless, integrated customer journey from first visit through final installation

Talent Management: Recruit, mentor, and lead the on-site team of Experience Center Supervisors and staff, instilling a culture of proactive hospitality, commercial accountability, and professional growth

Knowledge Transfer: Ensure the team maintains expert-level knowledge of the entire product portfolio, capable of tailoring complex technical and design narratives to diverse executive, architectural, and end-user audiences

Qualification

Operational managementSales resultsFinancial analysisHospitality experienceAnalytical skillsCommunication skillsCustomer engagementLuxury design passionTechnical knowledgeTeam leadership

Required

Minimum of 8+ years of progressive professional experience, with at least 3-5 years in a management role overseeing a high-end flagship, multi-site hospitality, or brand/experience center operation

Proven experience managing significant operating expenses (OPEX) and conducting ROI analysis for experience-based marketing and sales support initiatives

Bachelor's degree in Business, Marketing, Hospitality Management, or a related field required

Exceptional communication, proven operational planning ability, strong analytical skills (including data-driven management via CRM tools like Salesforce), and a deep passion for luxury, design, and technology products

Ability to travel occasionally as needed

Benefits

401k match

Health

Dental, and life insurance

Paid vacation (amount based on tenure with the company)

Flexible spending accounts

Tuition reimbursement programs

Company

Lutron Electronics

Glassdoor4.1

Lutron Electronics is tech-based company that manufactures a variety of energy-saving light products.

Founded in 1961

Coopersburg, Pennsylvania, USA

1001-5000 employees

http://www.lutron.com/

H1B Sponsorship

Lutron Electronics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (19)

2024 (21)

2023 (24)

2022 (23)

2021 (19)

2020 (22)