onsemi ยท 5 days ago
Customer Quality Engineer
San Jose, CA
Full-time
Hybrid
Senior Level, Lead/Staff
$143K/yr - $193K/yr
10+ years expOnsemi is driving disruptive innovations to help build a better future, focusing on automotive and industrial end-markets. The Customer Quality Engineer will be responsible for managing customer semiconductor quality requirements, developing customer relationships, and ensuring customer needs are met through collaboration with various internal teams.
AutomotiveCommercialConsumer ElectronicsEnergyEnergy EfficiencyInternet of ThingsRenewable EnergySalesSensor
Responsibilities
Be the key customer interface to manage customers' quality requirements and develop customer relationships
Lead customer quality improvement programs for customer KPI improvement (customer KPIs, customer quality card, Customer scorecards via QBRs)
Lead cross-functional problem-solving activities and 8D, and improve 5D cycle time by driving cross-functional global 8D teams to ensure expedient resolution of customer quality issues from initiation to closure
Improve the Customer trust factor by listening to & reviewing customer voice of concerns, reconciling customer Issues & hot items & setting up a clear strategy to improve them towards customer satisfaction
Solid Medical Device Quality/Semiconductor Quality/Engineering background
Review of Customer Medical Quality Management and improving overall CQE KPIs
Be an SME and drive closure of all quality-related issues, RMAs, and customer requests, ensuring key stakeholders are informed on major customer quality topics
Handle Medical/semiconductor/automotive Customer field returns/8D/FA cases, and audit support
Establish and maintain a healthy customer relationship to increase customer satisfaction and conduct periodic feedback from customers
Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams
Provide timely containment of customer escalations based on risk assessment and preliminary FA analysis
Follow up and collaborate with customers to resolve issues, and timely report issues and handle emergency cases independently
Summarize customer quality issues and take ownership of resolution in the assigned areas by promoting customer dashboard, customer pulse and customer score card techniques
Act as a host for customer quality audits and conduct/support successful audits and closure of post audit improvement/action items
Able to handle customer PCN (Product Change Notices) on time without impacting on customer quality, form fit, and functioning of the device
Qualification
Required
Bachelor's/Master's/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences
10+ years in a comparable role for medical quality, semiconductor quality, Customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering, or production quality control in the semiconductor industry
Background in customer-facing roles, especially in the Medical Industry, and strategic leadership
Hands-on skills in Quality tools and methodologies, i.e,. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics, and structured problem-solving techniques
Strong technical problem-solving and hands-on skills in quality tools and methodologies, especially in Medical and/or automotive, e.g,. APQP, ZVEI, AEC, VDA, PPAP, etc
In-depth knowledge of semiconductor device & package failure mechanisms/symptoms
Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations
Excellent communication, technical writing, and presentation skills
A candidate should have a solid quality/engineering background, along with good teamwork and communication skills across worldwide time zones
Willingness to travel both domestically and internationally
Preferred
Medical device experience is a plus
Benefits
Competitive benefits package
Company
onsemi
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future.
10001+ employees
H1B Sponsorship
onsemi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (85)
2023 (80)
2022 (75)
2021 (68)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-12-09Post Ipo Equity
2000-04-28IPO
Leadership Team
Hassane El-Khoury
President, CEO & Board Member
Thad Trent
Chief Financial Officer and Executive Vice President
Recent News
2025-12-18
GlobeNewswire
2025-12-11
Semiconductor Components Industries, LLC
2025-12-02
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