Würth Baer Supply Company · 1 month ago
Customer Service Representative/Will Call Associate
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$24/hr - $25/hrWürth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry. They are seeking a full-time Customer Service Representative/Will Call Associate to handle customer inquiries, process orders, and provide solutions to enhance customer satisfaction.
Building MaterialIndustrialWholesale
Responsibilities
As a Customer Service Representative/Will Call Associate, you will handle customer inquiries and concerns with courtesy, respect, professionalism and a high sense of urgency for our growing client base. You will provide the best value through a combination of product availability, service and price to incoming customer calls (65-90 per day). You will help solve and handle issues on orders and back-ordered products. You will continuously pursue process improvements and add customer value by helping customers reduce their costs through upselling and offering substitute products as needed thus finding the best solutions to their needs
Handle incoming customer calls (65-90 per day est.) and emails
Order Processing: Enter and modify on-line orders in the system
Creating quotes
Respond to customer requesting pricing and other information about both stock and non-stock merchandise
Investigate back-ordered merchandise and offer substitutes when available
Expedite Orders
Maintain product information files
Fax information to customers
Assist with new employee training while taking inbound calls
Record and resolve order issues
Participate in phone blitz sales days in alignment with company sales goals
Other duties related to sales or customer service as required
Qualification
Required
Strong written and verbal communication skills
Experience in Microsoft Outlook
Detail-Oriented and the ability to multi-task
Help customers when placing orders, upselling or offering substitute products that meet customer needs
Preferred
Previous customer service experience in a distribution or manufacturing environment is a plus
High School Education with a two-year or four-year college degree preferred
Excel & SAP experience preferred
Sales or customer service (call center) background strongly preferred
Benefits
2 weeks of paid vacation which goes up to 5 weeks with seniority.
You accrue 3.0769 hours of vacation time every pay period.
Unused sick time can be cashed in at year end.
You can also roll over up to a whole week (5 days/40 hours) of vacation into the next year
8 paid company holidays.
Insurance Eligibility starts the 1st of the month following date of hire
2025 Cost for Medical/Dental/Vision combined is $66 every two weeks (for Employee only Select coverage) for premiums.
Health = Blue Cross Blue Shield (in and out of network coverage with HSA - Company provides $500 annually for your HSA)
Dental = Aetna Dental (PPO)
Vision = VSP (Vision Services Plan)
Free life insurance
401k with a company match program (starts immediately and can transfer an old one into it)
Tuition reimbursement
Excellent culture with room for growth.
People stay with us on average for 15-20 years and 25 years in Vernon Hills, IL at company headquarters.
Company
Würth Baer Supply Company
Würth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware and fittings, tools, shop supplies, surfacing materials, and board and panel products.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Geraghty
Chief Executive Officer
Company data provided by crunchbase