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Blue Cross Blue Shield of Michigan · 2 days ago

Customer Service Rep I - MA Servicing (Detroit) C-S-R

Detroit, MI

Full-time

Onsite

Entry Level

1+ years exp

Blue Cross Blue Shield of Michigan is looking for outgoing, energetic individuals to work in a fast-paced call center environment. The Customer Service Rep I will analyze, evaluate, and resolve low complexity membership issues and provide responses through various communication methods.

Health CareHealth Insurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership

Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters

Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts)

Organize work to meet National/Corporate/Department Production and Quality Standards

Reroute misdirected inquiries

Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries

Interact with others inside and outside the organization to resolve the inquiry/claim related problems

Influence customers to accept the reasonableness of decisions and actions

Qualification

Customer service experienceClaims processingData analysisMembership knowledgeOral communicationWritten communication

Required

High school graduate or GED equivalent

One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant

One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing

Demonstrated knowledge of policies, practices and procedures related to membership

Demonstrated ability to analyze data and resolve problems related to membership

Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner

Company

Blue Cross Blue Shield of Michigan

Glassdoor3.9

We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

Founded in 1929

Detroit, Michigan, USA

5001-10000 employees

http://www.bcbsm.com/

H1B Sponsorship

Blue Cross Blue Shield of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (66)

2024 (49)

2023 (38)

2022 (58)

2021 (74)

2020 (60)