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PlainsCapital Bank · 3 hours ago

Commercial Card Program Manager

Dallas, TX

Full-time

Onsite

Senior Level

6+ years exp

PlainsCapital Bank is seeking to hire a Commercial Card Program Manager. This strategic role is responsible for leading the development, management, and scaling of the commercial card offering for business customers, including overseeing risk management and ensuring operational excellence across all facets of the program.

BankingFinancial Services

No H1B

Hiring Manager

Andrea Regula

Responsibilities

Develop and execute multi-year strategy and annual plans for commercial cards, including market positioning, segment focus (SMB, middle market, corporate), and competitive differentiation

Own full program P&L: forecast and optimize spend volume, revenue (interchange), expenses (rebates, losses), and contribution margin

Drive growth through supplier enablement, virtual card expansion, line utilization, cross-sell strategies, and portfolio optimization

Lead product roadmap across T&E, P-Card, Virtual Card, and supporting capabilities (controls, tokenization, APIs, SSO)

Prioritize features using customer feedback, data, and ROI; oversee business cases and pricing models

Partner with Technology and vendors to deliver timely, budget-aligned enhancements and integrations

Develop compelling value propositions and pricing for target segments; support RFPs and custom client solutions

Enable Treasury/Commercial Banking teams with training, playbooks, collateral, and Salesforce tools

Collaborate with Marketing to drive pipeline growth, activation, and utilization

Oversee implementation methodology to accelerate time to first spend and ensure seamless ERP/procurement/expense platform integrations

Continuously improve onboarding, dispute resolution, and service experience (NPS/CSAT)

Maintain robust risk and compliance frameworks (KYC/OFAC, BSA/AML, PCI DSS, fraud monitoring)

Partner with Credit on underwriting, line strategies, and delinquency management to balance growth and risk

Prepare for audits and ensure documentation is current and effective

Manage issuer processors, card networks, and fintech partners; oversee SLAs, roadmaps, and performance

Negotiate contracts and incentives; monitor program economics and deliverables

Lead supplier enablement initiatives to expand card acceptance and virtual card usage

Build dashboards and KPIs across spend, activation, revenue, losses, fraud, NPS, and implementation cycle times

Optimize pricing and portfolio performance; identify revenue opportunities and process improvements

Potentially lead a small team across product, operations, and enablement; influence cross-functional partners

Represent the program with senior leadership and at client/industry forums

Foster a culture of accountability, customer focus, and operational excellence

Perform other duties as needed

Qualification

Commercial card expertiseProduct managementFinancial acumenAnalytical skillsStakeholder engagementTechnical familiarityCRM tools knowledgeCommunication skillsTeam leadershipCollaboration skills

Required

Must be eligible to work in the U.S. without sponsorship now or in the future

Must be able to report to Branch Office located at 2911 Turtle Creek Boulevard, Suite 1300, Dallas, TX 75219, without the need for relocation assistance

Industry Expertise: 6–10+ years of experience in commercial cards, treasury services, payments, or related product management roles, with a track record of driving portfolio growth

Product Knowledge: Hands-on experience with at least two of the following: Travel & Entertainment (T&E) Cards, Purchasing Cards, Virtual Cards, Fleet Cards, supplier enablement, interchange/pricing strategies, card program controls, or integrations with expense/procurement platforms

Financial & Risk Acumen: Strong understanding of card economics (interchange, assessments, rebates), credit risk fundamentals, and fraud/risk controls. Familiarity with PCI DSS standards and card network rules

Go-to-Market Execution: Proven success partnering with sales teams to launch products, support client engagements, and respond to RFPs

Analytical Skills: Proficient in Excel or Google Sheets; working knowledge of BI tools such as Power BI or Tableau. Ability to translate data into actionable insights and financial impact

Stakeholder Engagement: Excellent communication and executive presence, with demonstrated ability to influence and collaborate across Sales, Credit, Risk/Compliance, Finance, Technology, and external vendors

Education & Certifications: Bachelor's degree required; advanced credentials such as MBA, Certified Treasury Professional (CTP), Certified Purchasing Card Professional (CPCP), or PMP/Agile certifications are a plus

Technical Familiarity: Experience with issuer processor platforms and APIs/integrations. Familiarity with ERP and expense systems (e.g., Coupa, SAP Concur, Oracle, SAP, Workday)

CRM & Workflow Tools: Working knowledge of Salesforce or similar CRM platforms, including pricing and contracting workflows