Apply on Employer Site

Terra · 1 month ago

Client Operations Lead

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $110K/yr

4+ years exp

Terra is a digital marketing and creative agency that specializes in delivering ambitious digital projects and initiatives. The Client Operations Lead will manage the delivery and operational success of key client projects, fostering strong relationships and leading cross-functional teams to achieve strategic goals.

AdvertisingConsultingDigital Marketing

Growth Opportunities

Responsibilities

Own the successful delivery of projects across your book of accounts, from kickoff through completion

Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals

Proactively surface opportunities, risks, or gaps to clients before they become problems, acting as a calm, solutions-oriented voice in complex moments

Lead cross-functional teams spanning strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every step

Be an advocate for both the client and the team, balancing empathy with accountability to drive healthy, long-term relationships

Create and maintain structured project plans, timelines, and trackers that help everyone stay focused and informed

Lead recurring client meetings with clarity and confidence, keeping communication proactive and expectations realistic

Ensure on-time delivery of all work — and when timelines shift, reset expectations thoughtfully with both clients and internal teams

Gather client inputs, approvals, and feedback efficiently, minimizing blockers and keeping momentum up

Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom)

Review deliverables for accuracy, alignment with objectives, and overall quality before they reach the client

Track project goals and ensure measurable progress toward client outcomes and overall success

Qualification

Digital marketingProject managementCross-functional leadershipClient communicationProject management toolsProactive problem-solvingEmpathyOrganizational skillsClear communication

Required

At least 4 years of experience in a fast-paced agency environment

Experience leading cross-functional project teams

Experience managing client communications end to end

Highly organized, client-focused project leader

Track record of delivering complex digital marketing and web projects

Skilled at managing deadlines, dependencies, and shifting priorities

Clear and confident communicator

Ability to build trust and drive alignment across clients and teams

Comfortable leading client conversations and asking thoughtful questions

Ability to translate abstract goals into actionable plans

Proactive, resourceful, and detail-oriented

Flexible and fast-moving, able to switch contexts easily

Experienced with project management tools like ClickUp, Asana, or Airtable

Skilled at maintaining, scaling, and improving project management systems

Primarily based in Eastern Time hours (9:00am–6:00pm ET)

Benefits

In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year

100% company funded health insurance, with dental and vision options

Paid parental leave

401(k) plan to help save for your future

Permanent remote work option

Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)

Monthly wellness stipend and quarterly employee appreciation gift

One-time reimbursement for work from home equipment

Monthly team bonding sessions

Pre-tax commuter benefits

The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day

Company

Terra

We use the power of genuine human connection to create compelling marketing, execute complex projects, and drive results for brands across B2B and B2C industries.

Founded in 2013

New York, New York, USA

51-200 employees