Apply on Employer Site

The Salvation Army USA Central Territory · 1 month ago

Director of Programs and Quality Assurance

Detroit, MI

Full-time

Onsite

Director/Executive

7+ years exp

The Salvation Army USA Central Territory is seeking a Director of Programs and Quality to oversee operations for Harbor Light SUD and homeless services programs. This role focuses on delivering high-quality, client-centered care, ensuring compliance with standards, and leading quality improvement initiatives.

Non-profit Organization Management

Responsibilities

Makes programmatic and administrative recommendations to the Harbor Executive Director in accordance with the agency/program goals and objectives

Provides leadership, supervision, and direction to all Clinical Supervisors

Provide leadership and Quality Improvement to SUD, Shelter, and Medical Respite

Supervises the shelter Site Administrator by providing programmatic direction and goals

Establishes SUD goals and objectives and continuously monitors progress toward attainment of said goals and objectives

Develops and manages clinical initiatives with measurable outcomes

Formulates objectives, goals, and strategies collaboratively with Executive Leadership

Develops, monitors, and analyzes key performance indicators (KPIs) to evaluate program effectiveness, support data-driven decision-making, and ensure continuous quality improvement across all service areas

Prepares and delivers reports outlining progress toward meeting annual goals and objectives, to include performance related to clinical activity, service quality, and program safety

Chair the Continued Quality Improvement Committee meetings and provide leadership and direction in achieving the goals of the CQI plan

Develops and implements a comprehensive mental health program that aligns with the organization's mission and goals

Supervises and provides guidance to clinical staff, ensuring the delivery of effective and evidence-based mental health services

Oversee program budgeting and financial management, ensuring efficient utilization of resources and compliance with funding requirements

Monitors and evaluates program outcomes, utilizing data-driven approaches to assess program effectiveness and identify areas for improvement

Develops and oversees a Quality Assurance (QA) plan to ensure compliance with clinical, regulatory, and contractual standards across all behavioral health and homeless services programs

Conducts regular audits of client records, clinical documentation, incident reports, and service delivery to identify trends, ensure accuracy, and implement corrective actions when necessary

Facilitates regular quality assurance and performance improvement (QAPI) meetings to review key performance indicators, client satisfaction data, and compliance metrics

Coordinates staff training on quality standards, documentation best practices, and regulatory compliance to maintain a culture of continuous improvement and service excellence

Qualification

Quality AssuranceBehavioral Health ExperienceProgram DevelopmentData-Driven Decision MakingClinical SupervisionAddiction Recovery KnowledgeMicrosoft OfficeDetail OrientationPlanningOrganizingCommunication Skills