Apply on Employer Site

Wellby Financial · 2 days ago

Growth & Development Manager

Headquarters, KY

Full-time

Onsite

Senior Level

5+ years exp

Wellby Financial is a company that values passion and customer focus. The Growth & Development Manager will partner with the District Director to implement growth strategies and enhance operational readiness, while also developing talent and ensuring exceptional team member experiences.

Credit CardsFinanceFinancial ServicesLending

Responsibilities

Willingness and ability to exhibit Wellby Core Values every day

Works with purpose and is driven to provide the best team member experience

Attract, hire, and develop a high-performing team responsible for retail channel advisement, including providing expertise and recommendations to deliver exceptional member and team member experiences

Provide coaching and insights that lead to an enduring organization, that providing exceptional experiences

Conduct quarterly professional development conversations with team members, discussing next quarter’s development goals

Champion change with the team and around the organization

Remove barriers between business units and collaborate cross-functionally

Ensure team members understand both how they contribute to the end-to-end member experience / financial success and how to provide exceptional member experiences

Create a work environment that supports innovation, creativity, teamwork, and diversity to enhance the organization’s ability to recruit and retain high caliber team members

Lead cross-functional manager teams that work on process improvements, recognition, leadership, and other related topics

Collaborate with Talent & Development to propose training materials to executive leadership that will assist the Branch team members in successfully delivering on business goals

Partner with Product Management and Digital to recommend best-in-class experiences for solutions

Collaborate with Risk, Accounting and other CU departments to ensure the RQA program improves operational effectiveness. Deliver recommendations to executive leadership

Contribute to the success of organizational initiatives that impact the Branches

Act as a Branch Subject Matter Expert (SME) in initiatives

Shared accountability for the performance of the District’s Branch performance against Key Performance Indicators

Partner with internal stakeholders and business analysts to develop reporting dashboards for leadership

Performs other duties as assigned

Qualification

Financial services knowledgeBusiness developmentLeadership experienceCoaching best practicesData analysisCRM systemsMicrosoft Office SuiteCommunication skillsTeam collaborationProject management

Required

Bachelor's degree in business, marketing, finance, or a related field required

Minimum five (5) to seven (7) years of experience in financial industry required

Minimum two (2) years of leadership experience, preferably in financial services

Experience in business development, marketing, or related roles within the financial services industry

Knowledge of Wellby's organizational functions and general operating policies and procedures

Knowledge of secretarial practices and procedures, business English, spelling, and punctuation

Knowledge of personal computer, utilizing Microsoft Office Suite and other software's

Knowledge of coaching best practices

Knowledge and a strong understanding of credit union operations, regulations, and financial products

Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines

Ability to communicate clearly and concisely, orally and in writing

Ability to work collaboratively and lead cross-functional teams

Ability to utilize data to inform operational change recommendations

Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members

Ability to coordinate several concurrent activities simultaneously

Ability to exercise independent judgment