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Beacon Communities LLC · 1 month ago

Area Resident Service Manager

Corporate Office - Boston, 2 Center Plaza, Boston, Massachusetts, United States of America

Full-time

Onsite

Senior Level

$82K/yr - $89K/yr

5+ years exp

Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. The Area Resident Services Manager is responsible for the training and oversight of Senior Resident Service Coordinators and Resident Service Coordinators, ensuring high-quality programs and community support services for residents to enhance their quality of life.

Real Estate

Comp. & Benefits

Responsibilities

In collaboration with Community Engagement (CE) corporate team hire, on-board and train all RSC positions within the assigned region

Provide ongoing support to RSCs in developing excellent working relationships with property management teams and with residents

Direct and guide RSCs to ensure appropriate programs are offered to residents that help build community among residents and create linkages to resources in the community

Develop results focused programs and community partnerships and ensure partner organizations are held accountable for ongoing high-quality performance

Track and report on progress as required by partners and funders to fulfill commitments/ contractual obligations

Review reports completed by RSCs, analyze them to understand performance and use the data to inform future programming

Provides direct support and oversight of large contracts that are correlated to any contractual obligations

Lead effective internal communications with key leadership and between departments: property management, development, asset management and externally with partner, agencies, and funders

Collaborate with RSCs and property management ensure that RSCs know what the CE budget is and have a plan to spend and track the budget to ensure it meets the needs of residents

Provide Reasonable Accommodation (RA) oversight, conduct monthly review of RA logs and provide general RA support to RSC’s for assigned communities

Determine coverage plan for RSCs on extended leaves and/or at sites with vacant RSC positions, provide site-based support to residents as needed

Provide direct support or assign regional RSC/Sr. RSC as needed, to market sites or other Beacon sites that do not have RSCs

Lead response actions to emergency crisis which may require multiple daily planning meetings with Beacon Leadership, CE Department Leadership Team and Resident Service Coordinators

Qualification

Partnership developmentData analysisSocial work experienceBudget managementLeadership skillsCultural competencyCommunication skillsProblem-solving skillsOrganizational skillsInitiative

Required

Experience building and maintaining effective partnerships and working with social service providers and other organizations on projects that require coordination among multiple agencies

Demonstrated leadership ability and interest in motivating and energizing staff while implementing a multifaceted strategy that is being tested to refine the Beacon model

Demonstrated experience and expertise in using data and evaluations to inform practice and design social interventions that promote successful communities

Knowledge of economic mobility initiatives, mental health, and elderly service delivery systems

Experience engaging, communicating and collaborating with residents of diverse socioeconomic and cultural backgrounds

Excellent organizational, communication (oral and written), and problem-solving skills

Experience with creating and managing budgets

Strong personal initiative, attention to detail, and ability to work independently required

Entrepreneurial, creative with an ability to interest in guiding an initiative through uncharted waters

Minimum 5 year's social work/human services experience or comparable work experience

Preferred

M.S.W., M.A. in Counseling, Human Services or B.S. in related field preferred

Preferred for candidate to have a minimum of three (3) years of direct experience working as a Service Coordinator in a housing setting or similar experience

Benefits

Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.

Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.

Retirement planning. We offer a 401k program with a company match.

100% Company-Paid Life Insurance. With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.

Access to an Employee Assistance Program (EAP), Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!