Parloa · 1 week ago
Technical Project Manager – Agentic AI Deployments
New York, NY
Full-time
Hybrid
Senior Level
$150K/yr - $285K/yr
5+ years expParloa is a rapidly growing startup in the Generative AI and customer service sector, seeking a Technical Project Manager to oversee the deployment of their conversational AI platform for enterprise clients. The role involves managing the entire delivery lifecycle, coordinating with various teams, and ensuring successful project execution while maintaining communication with stakeholders.
Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologySaaSSoftwareTelecommunications
Responsibilities
Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality)
Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit
Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile
Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams
Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log
Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders
Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews
Translate technical complexity into clear business impacts for executive stakeholders
Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed
Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability
Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning
Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations
Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths
Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects
Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs)
Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan
Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go-Live, Milestone On-Time Rate, Defect and incident trends during QA/UAT and Hypercare
Report delivery status, risk posture, and mitigation plans to internal and external stakeholders
Contribute data to capacity and utilization models to inform planning and staffing
Qualification
Required
5–8+ years of experience in technical project management, program management, or delivery management for SaaS or enterprise software
Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms
Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners)
Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each
Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro)
Excellent communication, facilitation, and conflict resolution skills
Proven track record managing multiple concurrent projects with global, distributed teams
Preferred
Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions
Background in professional services or consulting working with enterprise clients
Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP)
Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent
Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems)
Benefits
ClassPass membership
Nilo Health
Health insurance
Weekly sponsored office lunches
Company
Parloa
Parloa is a conversational AI platform that enables businesses to automate customer interactions across various communication channels.
201-500 employees
H1B Sponsorship
Parloa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$211.98MKey Investors
Altimeter CapitalEQT Ventures
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
2023-03-30Series A· $21.81M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
2025-12-18
2025-12-06
2025-11-22
Company data provided by crunchbase