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Capital One · 1 month ago

Associate, Bank Operations Specialist (Work From Home)

United States

Full-time

Remote

Entry Level

$65K/yr - $74K/yr

2+ years exp

Capital One is a financial services company, and they are seeking an Associate, Bank Operations Specialist to support various operational processes. The role involves managing complaints, ensuring compliance, and contributing to process improvements in a fast-paced environment.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Manage complaints and escalations which may result in contacting multiple/third parties as necessary to remediate

Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks

Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards

Take active role in documenting processes and identifying gaps and efficiency gains

Engage and actively contribute to the continuous improvement log

Participates in special projects as needed including technology and automation enhancements

Supports overall management of operational teams and processing of documents as needed to accommodate work volumes

Challenge current process design to be more standardized, scalable and sustainable

Uphold the review of processes to measure accuracy

Support the modernization of the bank case management system

Qualification

Bank operations knowledgeCustomer service experienceProcess managementGoogle Suite proficiencyMicrosoft Office proficiencyLeadership presenceProblem-solving skillsCommunication skillsTeam collaborationAttention to detail