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Trullion · 5 hours ago

Solutions Associate

New York, NY

Full-time

Onsite

Entry Level

$110K/yr - $135K/yr

2+ years exp

Trullion is transforming the accounting world with an AI-powered platform built for accountants and auditors. As a Solutions Associate, you will ensure the successful implementation and utilization of our solutions for customers, focusing on client satisfaction and seamless product adoption.

AccountingArtificial Intelligence (AI)FinTechInformation TechnologySoftware

Responsibilities

Lead onboarding projects guiding new customers through the implementation of our products

Provide timely, high quality responses to customer support tickets during US business hours, ensuring issues are resolved efficiently and that customers feel supported, confident, and successful with our platform

Troubleshoot and resolve complex issues related to product functionality, data integration, and system configuration

Deliver product training and assist with the creation of support documentation

Collaborate cross-functionally to identify and address product enhancements, bugs, and user experience improvements

Gather client feedback and communicate it to the product development team for continuous improvements

Qualification

Public accounting experienceAnalytical skillsProblem-solving skillsClient-facing abilitiesCommunication skillsDetail-orientedOrganizational skillsAdaptability