Apply on Employer Site

Southern Bank · 1 month ago

Branch Retail Manager

Searcy, AR

Full-time

Onsite

Mid, Senior Level

5+ years exp

Southern Bank is a community-focused financial institution, and they are seeking a Branch Retail Manager to oversee the retail branch's sales, production, and overall profitability. The role involves developing customer relationships, leading branch personnel, and ensuring compliance with bank regulations.

BankingCredit CardsFinanceFinancial ServicesInsuranceLendingWealth Management

Responsibilities

Responsible for the overall sales, production and profitability of the retail branch, including operations, product sales, customer service, community involvement and security and safety in accordance with the Bank’s objectives

Develops new deposit business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation

Strives to achieve individual and branch goals through new business sales, referrals and retention of account relationships

Provides leadership, training and supervision; delegates day to day operations to branch personnel as necessary

Takes the lead in acquiring, expanding and retaining customer relationships by partnering with Loan Officers or Community Bank Presidents to develop a business development strategy and by partaking in business calls

Develops new customer relationships and/or retains and expands existing relationships by proactively listening and identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals and when necessary will work cooperatively with appropriate internal team members

Proactively educates customers on utilizing available access channels

Resolves customer complaints promptly and effectively. Takes responsibility for all customer complaints and problems until resolved

Implements strategies to achieve sales benchmarks and objectives

Prepares and compiles more complex new customer data to open new accounts including, but not limited to, commercial/business checking, individual, retirement accounts, trusts, estates, IOLTA’s, representative payees, etc

Maintains thorough knowledge of bank regulatory requirements included, but not limited to, Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security

Maintains proficiency in bank products and services such as internet banking, bill pay, mobile banking, mobile deposits, card valet and other customer products

Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch; and

Maintains the level of trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers

Reviews the qualifications of all applicants and employees to ensure qualified individuals are treated in a nondiscriminatory manner when hiring, promoting, transferring and terminating actions

Addresses and resolves employee issues

Facilitates training on new branch initiatives, marketing and new products by working with the Regional Operations Coordinator

Works with the Community Bank President in order to promote teamwork in the branch to ensure a positive overall customer experience in all huddles, branch communications and meetings

Motivates employees by incorporating the Bank’s Patch and the branch’s goals into daily communications and by recognizing and rewarding staff for their contributions

Coaches and develops the sales and service skills of branch team members

Supervises and observes employees in action; provides both formal and informal coaching on an ongoing and consistent basis to establish best sales practices and to provide excellent customer service; and

Determines performance appraisal and rating, delivers performance reviews to subordinates and recommends merit increases for all direct reports

Plans, coordinates, and monitors the overall activities and operations of the branch, including tracking and monitoring sales, customer service, and performance against established plans and objectives

Consistently looks for opportunities to improve branch profitability and deposit growth of the branch

Serves as a retail products and services expert in the branch and has a working knowledge of loan products

Maintains thorough knowledge of procedures required for ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment

Maintains reliable attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays

May be asked to assist at various branches across Southern Bank’s footprint

Responsible for branch security oversight and training; and

Performs any and all other duties which may be assigned

Qualification

Banking products knowledgeSales strategy developmentCustomer relationship managementMarketing techniquesBusiness product proficiencyCustomer service skillsComputer skillsInterpersonal communicationTeam management

Required

Ability to think strategically and put the organization's plans into action

Excellent understanding of the Bank's products and services

Familiar with marketing techniques, such as cold-calling, to help build a customer base

Proficient in business products (i.e. Cash Management, Remote Deposit Capture)

Demonstrated positive and helpful attitude toward both internal and external customers

Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors

Experience in managing people in a goal setting environment where compensation was goal driven with multiple product sales

Good computer skills

Excellent customer service skills

Associate's degree or high school diploma or equivalent with five years' banking/finance sales and customer service