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Winston & Strawn LLP · 1 week ago

Houston - Matter Applications Specialist - SaaS

Houston, TX

Full-time

Onsite

Senior Level

$139K/yr - $181K/yr

5+ years exp

Winston & Strawn LLP is a leading global law firm committed to excellence and professional growth. They are seeking a Matter Applications Specialist who will be responsible for the maintenance and support of various SaaS applications used by the firm’s business professional teams, serving as a product expert and system administrator.

Law Practice

Growth Opportunities

Responsibilities

Utilize specialized knowledge of the applications within this domain to tackle the complex challenges arising from operational issues and project work, including:

Comprehensive understanding of client matter lifecycle in a law firm, in particular matter centricity principles, fundamental ontologies and taxonomies, templates, and critical business processes supported by the applications assigned to them

Comprehensive understanding of product features and workflows, product architecture and design, database schema, front-end configuration settings and administration, security model, and customizations pertaining to the applications assigned to them

Adequate knowledge of integrations, SaaS and cloud environments, databases, identity management and authentication methods, compliance with security policies and other technical requirements necessary to support the applications assigned to them

Proactively follow product releases and roadmaps; research and evaluate new product features and competitive product alternatives as directed by team and project leadership

Lead projects and initiatives related to new technologies, solutions and features to enhance the matter operations lifecycle; proactively suggest new approaches and improvements when aligned to business objectives and needs

Manage and perform deployments, upgrades, migrations, configurations, unit testing, and troubleshooting as necessary for both project work and operational support / issue resolution, enlisting the assistance of IS resources, vendors and professional services providers as necessary

Ensure all application support processes are clearly documented and accessible from the firm’s centralized IT change management platform and that documentation is maintained current

Train other staff members as necessary and proactively communicate about application changes to the relevant teams in IS and across the firm

Provide backup support to secondary applications as necessary

Qualification

SaaS applications supportMatter operations applicationsTechnical skillsIntapp ConflictsIntapp OpenIntapp WallsIntapp TermsIntapp TimeIManageBoxLitera FoundationProblem-solvingInterpersonal skillsCommunication skills