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Universal Technical Institute, Inc. · 2 days ago

Program Manager Student Success

Phoenix, AZ

Full-time

Onsite

Mid Level

$90K/yr - $100K/yr

3+ years exp

Universal Technical Institute, Inc. is focused on transforming student success and driving measurable outcomes. As a Program Manager, Student Success, you will lead initiatives that empower students, manage projects, and improve processes to enhance student support and employment outcomes.

AutomotiveEducationHigher Education

Responsibilities

Lead and inspire a high-performing team dedicated to driving student employment outcomes

Collaborate with campus and centralized teams to streamline processes and enhance student success initiatives

Translate business needs into efficient workflows and innovative solutions

Develop and manage project plans, tools, and reports to ensure timely, successful delivery

Gather requirements, create user stories, and design process flows for continuous improvement

Oversee audits, training, and compliance to maintain quality and exceptional customer service

Act as a liaison between stakeholders, project teams, and vendors to resolve issues and achieve goals

Foster team growth through coaching, performance management, and recognition of achievements

Qualification

Business analysisAnalytical skillsProject managementMicrosoft Office SuiteCoaching skillsCustomer serviceCommunication skillsProblem-solvingNegotiation skills

Required

Ability to work in a fast-paced environment, managing ambiguity and driving solutions and results

Strong analytical, decision-making and inter-personal skills with a people-first/learning approach

Experience successfully presenting and/or facilitating to all types of audiences including all levels of colleagues: front-line management, senior leadership, peers, campus and home office staff; large groups, small groups, one-on-one settings, remote and local environments is required

Strong listening, coaching, and feedback skills with excellent verbal and written communication

Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Visio)

Skilled in organizing, planning, and problem-solving with sound judgment and decision-making

Ability to facilitate discussions, build consensus, and foster collaboration across diverse teams

Strong analytical and negotiation skills with a focus on results and continuous improvement

Comfortable with technology, data analysis, and maintaining confidentiality of sensitive information

Demonstrated ability to build long-term relationships and deliver exceptional customer service

Preferred

Bachelor's degree in Business Administration or related field is preferred. Applicable industry experience required

Minimum of 3 -5 years project management and/or business analyst experience preferred

Benefits

Paid Training

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses

Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)

Retirement Matching: 50% match on the first 6% of your contributions after 90 days

Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

Competitive Insurance: Health, vision, and dental coverage for you and your dependents

Pet Insurance: Competitive coverage for your furry family members through ASPCA

Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Company

Universal Technical Institute, Inc.

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Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians, CNC machinists and Welders.

Founded in 1965

Scottsdale, Arizona, USA

1001-5000 employees