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University of Delaware · 2 weeks ago

Associate Director, Community Standards and Conflict Resolution / Sr. Assistant Dean of Students

Newark, DE

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

University of Delaware is seeking an Associate Director/Sr. Assistant Dean of Students who will oversee case management and alternative resolution processes within the Community Standards & Conflict Resolution office. The role involves managing student conduct cases, ensuring fair application of policies, and promoting educational opportunities for constructive dialogue and accountability within the University community.

Higher Education

H1B Sponsor Likely

Responsibilities

Manage a Varied Caseload of Conduct Cases

Manage disciplinary processes from intake to resolution for a specified caseload, including violations related to academic misconduct, Residence Life & Housing (RLH), UDPD, off-campus violations, athletic groups, RSOs, and other reported incidents

Resolve cases through appropriate adjudication processes and apply sanctions ranging from reprimands to expulsion, ensuring compliance with the Student Guide to University Policies (SGUP)

Advise students on their rights, responsibilities, and the student conduct process

Collaborate with appropriate partners to connect students involved in high-risk cases with support services. Provide guidance and referrals for students who may benefit from academic or behavioral intervention programs

Regularly assess patterns in student behavior and proactively engage with students to offer support, educational resources, and early interventions

Serve as a point of contact for assigned caseload, including students and parents, regarding case status and conduct history

Manage inquiries via phone and email, ensuring adherence to FERPA guidelines, explaining policies and sanctions, and referring cases to the appropriate staff or offices as needed, while documenting all communications

Implement proactive communication strategies to ensure transparency and clarity throughout the conduct process, addressing concerns before they escalate

Proactively monitor the progress of cases, ensuring timeliness and completeness of the process, and initiate any necessary corrective actions to resolve delays or inconsistencies

Ensure timely and accurate completion of administrative tasks, referring students to campus resources as necessary

Lead and oversee the development, implementation, and evaluation of alternative resolution options, including restorative practices, mediation, facilitated dialogue, and conflict coaching. Ensure that these processes are effectively integrated into both traditional and alternative student conduct case management

Lead the identification of cases suitable for alternative resolution and manage these cases from intake to resolution, ensuring restorative approaches are used appropriately. Facilitate restorative practice circles, mediation sessions, and other alternative conflict resolution processes for students

Collaborate with the Assistant Director to identify cases that may be better suited for alternative resolution, supporting students through the process

Oversee the entire process of alternative resolution cases, from intake through to resolution, ensuring accurate documentation and case management within Maxient

Monitor and evaluate the effectiveness of alternative resolution processes, ensuring that they meet desired outcomes and identifying opportunities for improvement

Develop and implement methods for evaluating the success of alternative resolution strategies, identifying areas for improvement and enhancing the program’s effectiveness

Ensure that alternative resolution strategies are applied equitably across all student populations, and work toward continuous improvement in their application

Collaborate with the Coordinator, Case Management and Alternative Resolution, to ensure appropriate cases are identified for alternative dispute resolution and to track the overall effectiveness of these methods

Oversee the coordination of campus partners to enact restorative and alternative resolution practices across academic and student support areas

Assist Assistant Director with case management by reviewing trends of traditional and alternative resolution, identifying areas for improvement, and implementing changes to enhance case resolution processes

Supervise and provide strategic oversight for the Coordinator of Case Management & Alternative Resolution, Graduate Student, and Peer Educators. Ensure that staff are trained, supported, and working toward a consistent and effective implementation of student conduct and alternative resolution processes

Lead and mentor the Coordinator, ensuring that all case management and alternative resolution strategies are aligned with the broader departmental goals and university policies

Provide leadership and guidance in the development of educational programs and resources related to student conduct and restorative practices, working closely with CSCR staff to ensure that programs are implemented effectively

Foster a collaborative team culture, providing regular feedback and support to team members, while also encouraging innovation and new ideas in the resolution process

Oversee the recruitment and training of peer educators and other CSCR-related roles

Oversee and develop educational materials and programs aimed at engaging students, faculty, and staff in understanding the student conduct process, behavioral expectations, alternative resolution and University policies to foster a culture of accountability

Design presentations, workshops, and outreach efforts to raise awareness of CSCR, conflict resolution, and restorative practices across the campus community

Oversee the development and implementation of educational sanctions for students that prioritize reflection and personal growth

Ensure that educational programs and sanctions are inclusive, addressing the needs of all student populations, and that they are regularly evaluated for effectiveness

Analyze trends in both traditional and alternative resolution cases to identify patterns, themes, and opportunities for improvements

Assess the effectiveness of alternative resolution strategies and make data-driven recommendations for program and process improvements

Provide regular feedback to leadership on the impact of alternative resolution strategies, ensuring alignment with the University’s broader mission and student development goals

Lead cross-departmental collaborations to ensure that alternative resolution practices are integrated into the campus community. Work with departments such as Residence Life & Housing, Athletics, and Student Organizations to ensure a unified approach to case management and conflict resolution

Promote the integration of restorative practices into various aspects of campus life, working with faculty, staff, and administration to build a restorative culture

Work closely with the Director of Community Standards & Conflict Resolution to ensure departmental objectives and strategies are aligned with the university's broader student affairs goals

Serve as a lead officer for the University Title IX, Sexual Misconduct, and Non-Discrimination policy, ensuring compliance with Title IX regulations and University policies

Regularly assess and update training materials for staff and students to ensure continuous improvement in conflict resolution strategies and case management

Support ongoing professional development for yourself and team members, fostering a growth mindset and the continuous evolution of the team’s knowledge and skills

Serve in the Divisional Senior Staff On-Call Rotation

Participate in division-wide and campus-wide committees

Represent Community Standards & Conflict Resolution at campus-wide events

Participate in professional development opportunities to stay current with emerging trends, best practices, and legal requirements in student conduct and conflict resolution

Perform other job-related duties as assigned

Qualification

Student conduct administrationRestorative practicesProgram developmentConflict resolutionSupervision experienceTitle IX complianceCommunication skillsEmotional resilienceConflict de-escalationActive listening

Required

Master's degree in higher education, student personnel, counseling services, conflict resolution, or a closely related field is required

Four years of related work experience

Experience supervising professional and student staff

Facilitating conflict resolution processes

Managing high-level conduct cases

Experience with program development, assessment, and cross-departmental collaboration

Expert-level knowledge of student conduct processes, including investigations, adjudication, sanctions, and appeals

Applies developmental theory to inform decision-making

Advanced expertise in restorative practices, mediation, conflict coaching, and facilitated dialogue

Extensive knowledge of federally mandated policies and reporting requirements

Exceptional written and verbal communication

Experience in public speaking, training facilitation, and policy interpretation

Ability to manage multiple priorities, complex projects, and long-term initiatives with precision

Ability to work effectively with a wide range of constituencies in a rapidly changing technical environment

Preferred

Doctorate in a relevant field

Five years of progressive experience in student conduct administration, alternative resolution practices, or case management in higher education

Experience as Title IX Sanctioning Officer or adjudicator

Experience with engagement in professional development and emerging trends in student conduct, conflict resolution, and higher education law

Company

University of Delaware

Glassdoor4.3

The University of Delaware - a state assisted, privately chartered institution - is a Land Grant, Sea Grant, Space Grant and Carnegie Research University (very high research activity).

Founded in 1743

Newark, DE, US

1001-5000 employees

http://www.udel.edu

H1B Sponsorship

University of Delaware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (77)

2024 (64)

2023 (57)

2022 (32)

2021 (32)

2020 (37)