DSV - Global Transport and Logistics · 5 days ago
Senior Control Tower Specialist, Road Transport US (2nd Shift - 4:00 PM - 1:00 AM)
Florence, KY
Full-time
Onsite
Mid, Senior Level
$60K/yr - $75K/yr
3+ years expDSV - Global Transport and Logistics is a leading supplier of global solutions within transport and logistics. The Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the network, providing oversight of freight movements and serving as a liaison between customers and carriers.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation
Analyze dock issues and dock needs for transportation. Trends in service failures, accessorials, delivery refusals, and customer feedback
Develop process improvement strategies to increase on time pick up from docks
Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders
Collaborate with Control Tower Managers, Key Account Managers, and external logistics providers to streamline communication and service execution
Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight
Provide timely communication updates with carriers, customers, and internal stakeholders
Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals
Partner with internal teams such as Control tower, DSV Driver managers, Warehouse Operations, and Customer Success to support integrated service solutions
Support special initiatives, systems enhancements, or customer onboarding related to final mile logistics
Track last-leg movements and proactively resolve any foreseen and unforeseen delays
Conduct daily yard checks to ensure accurate equipment inventory and proper trailer placement
Facilitate and maintain the on-site DSV security program, including verification of carrier information and compliance with security protocols
Partner closely with on-site Contract Logistics dock supervisors to confirm work procedures are being followed and operational standards are met
Provide timely analysis, hourly updates, and feedback to leadership regarding yard activity, carrier status, and any exceptions or issues observed
Other duties and project work as assigned
Qualification
Required
High School diploma or equivalent required
3 years' experience in logistics, transportation brokerage, or related field required
Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint
Fluency in English is required
Strong analytical, problem-solving, and decision-making skills
Ability to work independently and prioritize competing responsibilities in a deadline-driven environment
Excellent written and verbal communication skills, including escalation and stakeholder updates
Collaborative mindset with the ability to influence others cross-functionally
Strong understanding of logistics workflows, documentation, accessorials, and regulatory requirements related to delivery operations
Organized, detail-oriented, and proactive
Ability to build and cultivate strong relationships
Driven, enthusiastic, and highly motivated
Preferred
Bachelor's degree in business, logistics, supply chain management, or a related field
5+ years experience in logistics, transportation brokerage, or related field
Experience with Transportation management software
Prior experience interpreting contracts or SLAs and implementing logistics solutions
Experience with transportation management systems or relative system platform
Knowledge of additional languages
Benefits
Medical
Prescription
Dental
Vision
Life insurance
Flexible and health spending accounts
Short and long-term disability coverage
Wellness resources
401(k) plan offers company-matching contributions up to 5%
Generous paid time off
Paid holidays
Additional floating holidays
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2025-12-18
Company data provided by crunchbase