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Foundever · 1 month ago

Customer Service Insurance Representative

Las Vegas, NV

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

0+ years exp

Foundever is a global leader in the customer experience (CX) industry, and they are seeking a Customer Service Insurance Representative to handle inbound calls regarding customers' insurance policies. The role involves assisting callers with inquiries about coverage, policy endorsements, and billing, while also managing a high volume of calls, especially around military paydays.

AdvertisingConsultingCustomer ServiceOutsourcing

Responsibilities

Handle inbound calls regarding customer's insurance policies

Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications

Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month

Focus solely on billing inquiries while awaiting your state license

Qualification

Customer service experienceSystem navigation skillsOrganizational skillsEmpathyCompassionSelf-motivated

Required

Must be at least 18 years old to apply

High School Diploma or GED equivalent is required

Must have open availability – flexibility is key!

Ability to navigate system tools to search for answers & information

Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion

Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance

Able to complete collegiate-level coursework to prepare for the state exam

Strong organizational skills