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NCR Atleos · 6 days ago

Field Service Technician III – Boston, MA

Boston, MA

Full-time

Onsite

Mid Level

3+ years exp

NCR Atleos is a leader in expanding financial access, headquartered in Atlanta. The Field Service Technician III role involves providing exceptional customer service by responding to installation and service calls, servicing electromechanical equipment, and managing hardware and network issues within an assigned territory.

BankingFinTech

Responsibilities

Responding to customer installation, maintenance, and service calls promptly and effectively

Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory

Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support

Utilizing your technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters (for example, Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc.)

Performing maintenance repair and system overhauls (like modular swaps and unit replacements)

Managing everything from network faults and traffic, to configuration, security, and remote system access

Capturing customer information to complete invoicing

Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

Qualification

Electromechanical equipment servicingNetwork managementA+ CertificationCompTIA N+ CertificationDatabase management systemsMicrosoft Office SuiteCustomer serviceBasic electronic skillsPC skillsWindows XPWindows 2000

Required

Knowledge of systems architecture, database management systems, and network/system management

Familiarity with large servers, mainframe computers, and imaging software

A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity

3+ years of relevant experience

Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000

Local candidates strongly preferred (this position is not eligible for paid relocation and candidates must be available to begin work promptly in the assigned geographic territory)

High School Diploma or GED

Must be authorized to work in the U.S

Must be at least 21 years of age

Must have a valid driver's license and driving record that satisfies NCR fleet requirements

Ability to perform essential functions of the job with or without a reasonable accommodation

Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time