Associate, Support Operations jobs in United States
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Capital One · 1 month ago

Associate, Support Operations

positionCambridge, MA
timeFull-time
remoteOnsite
seniorityEntry Level
money$87K/yr - $100K/yr
date1+ years exp

Capital One is a financial services company seeking an Associate for their Support Operations team. This role focuses on providing technology support and customer service for an enterprise workforce, ensuring efficient resolution of technical issues.

BankingCredit CardsFinanceFinancial Services
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Comp. & BenefitsbadNo H1Bnote

Responsibilities

Provide onsite customer support for a geographically dispersed enterprise workforce
Providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls
Identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices
Focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies
Manage up, and collaborate well with immediate peers

Qualification

Technical OperationsIT systemsInfrastructureIncident managementDesktop platformsServiceNowITIL CertificationCustomer serviceProblem managementKnowledge managementChange managementCommunication skills

Required

High School Diploma, GED, or equivalent certification
At least 1 year of Technical Operations experience
At least 1 year of experience with IT systems and infrastructure
At least 1 year of experience with desktop platforms and operating systems
At least 1 year of experience with incident management and reporting tools

Preferred

Bachelor's Degree in Business, Information Systems, or Computer Science
1+ year of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
ITIL Certification
1+ year of experience with ServiceNow

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Company

Capital One

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Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
dateFounded in 1994
location
Mclean, Virginia, USA
people-size10001+ employees
web-link
http://www.capitalone.com

Funding

Current Stage
Public Company
Total Funding
$5.45B
Key Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M

Leadership Team

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Lo Li
CTO, Managing Vice President Retail Bank
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Daniel Arellano
Senior Vice President, Business Cards and Payments
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Recent News

WebProNews
Trump’s 10% Credit Card Rate Cap: Banks Brace for Credit Crunch
2026-01-11
Boston Herald
Trump pushes a 1-year, 10% cap on credit card interest rates and banks balk
2026-01-11
Business Standard India
Trump proposes 1-year, 10% cap on credit card rates, banks push back
2026-01-11
Company data provided by crunchbase