Virginia Tech · 1 month ago
User Support and Business Analyst
Blacksburg, VA
Full-time
Hybrid
Mid Level
$70K/yr - $70K/yrVirginia Tech is a comprehensive land-grant institution dedicated to knowledge and creativity. The User Support and Business Analyst position is responsible for gathering requirements and providing user support for research administration systems, while also developing training materials and conducting user acceptance testing.
EducationHigher EducationUniversities
Responsibilities
Gathering requirements to develop, implement, and deliver off-the-shelf and home-grown software solutions
User support for forms, workflows, notifications, central rules, reporting, and role setup across the various research administration systems
Develop training materials, deliver user training, design, plan, and conduct user acceptance testing
Qualification
Required
Advanced degree or bachelor's degree with equivalent experience in Business Administration or a related field
Demonstrated experience in business process analysis and redesign
Experience in creating and maintaining requirements and user documentation
Experience in end-user acceptance testing
Testing knowledge in browsers such as Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari
Experience in developing and administering training, preferably for automated business processes
Desire to take ownership, be creative with problem-solving, and proactively secure the objectives of the business
Excellent communication skills and strong commitment to customer service
Proactive approach toward learning and understanding of applications and technologies
Excellent organizational skills and ability to prioritize and manage multiple priorities
Ability to work autonomously and collaborate within a team environment
Preferred
Work experience in research administration at a university or an agency funding research
Demonstrated experience in using research/university systems
Experience in providing first-tier support to end users
Demonstrated experience in writing functional, UAT, and regression test plans, and identifying and executing test cases from user stories and software requirements
Experience working with Jira or similar scrum, bug, and release tracking tools
Company
Virginia Tech
Virginia Tech is a public research university that offers a range of academic programs and conducts research across various fields.
Founded in 1872
5001-10000 employees
H1B Sponsorship
Virginia Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (254)
2024 (146)
2023 (124)
2022 (196)
2021 (92)
2020 (81)
Funding
Current Stage
Late StageTotal Funding
$24.09MKey Investors
Virginia Innovation Partnership CorporationNational Institute of Food and AgricultureAppalachian Regional Commission
2025-01-16Grant
2024-06-26Grant· $0.59M
2024-02-15Grant· $0.45M
Leadership Team
S
Steven McKnight
Vice President for Strategic Alliances
David Raymond
Associate Vice President for Security and Identity
Recent News
2026-01-06
PhysOrg.com
2025-12-17
Company data provided by crunchbase