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Loews Hotels & Co · 1 month ago

Rooms Quality Assurance Specialist

FL - Orlando - Universal Terra Luna Resort

Full-time

Onsite

Entry, Mid Level

1+ years exp

Loews Hotels & Co is a well-established hospitality company operating iconic hotels and resorts. They are seeking a Rooms Quality Assurance Specialist to drive guest satisfaction and maintain high service and safety standards through training and quality assurance activities within the Housekeeping Team.

Travel

H1B Sponsor Likely

Responsibilities

Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team

Regularly updates and analyzes the QA Dashboard

Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies

Attend guest room and public area walks with Director of Rooms

Conduct random property evaluations to confirm compliance with recommendations

Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings

Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division

Create introductory schedules for new GRA’s and monitor progress with Star Trainers

Complete, track and ensure timely submission of training plans for all new hires

Support other Rooms’ Division training

Qualification

Housekeeping experienceQuality assurance toolsHotel systems knowledgeSafety standards knowledgeBilingual skillsCustomer service skillsCommunication skillsOrganizational skills

Required

Minimum one (1) year of supervisory experience in a hotel environment

Knowledge of safety standards and OSHA regulations

Strong English communication skills are required (reading, writing, and speaking)

Exceptional organizational skills with the ability to multitask and solve problems effectively

Proficient computer skills and strong attention to detail are essential

Must have the ability to ensure high standards of performance and guest satisfaction

Excellent customer service and hospitality skills are required

Must be able to work a flexible schedule, weekends and holidays as required

Has a thorough understanding of Loews Hotels & Co, standards

Understands the importance of teamwork and interdepartmental communication

Is a skilled on the job trainer

Has a high degree of detail orientation

Prioritizes safety of guests and team members

Enjoys providing a high level of service in both the front and back of the house

Preferred

Previous experience in Housekeeping and/or Front Office operations

Prior experience with hotel systems is preferred (e.g., HotSOS, REX, PMS, Opera)

Experience with quality assurance tools or auditing software is preferred (e.g., Dashboards, Medallia)

Bilingual language skills are a plus

Benefits

One free meal per shift

Free theme park access

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement

Pet Insurance and Paid Pet Bereavement

Training & Development opportunities, career growth

Tuition Reimbursement

Team Member Hotel Rates, other discounts, perks and more

Many of our Leadership positions are bonus eligible

Company

Loews Hotels & Co

Glassdoor3.8

Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States.

Founded in 1960

New York, New York, USA

5001-10000 employees

https://www.loewshotels.com

H1B Sponsorship

Loews Hotels & Co has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)