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Understood.org · 1 month ago

Associate Director, Creative Operations Lead

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$120K/yr - $145K/yr

5+ years exp

Understood is a nonprofit focused on shaping the world for difference, raising awareness of the challenges and strengths of people who learn and think differently. The Associate Director, Creative Operations Lead will work closely with various teams to analyze data, measure the impact of key initiatives, and generate insights that help deepen understanding of user engagement and retention.

CommunitiesEducationInternet

Comp. & Benefits

No H1B

Responsibilities

Partner with marketing, product, and partnerships teams to define success metrics for campaigns and initiatives, ensuring analytics align with broader organizational objectives

Design and evaluate experiments (e.g., A/B, multivariate, uplift modeling) to measure the impact of new features, campaigns, and programs

Build, validate, and maintain predictive models, forecasts, and segmentations that drive stronger engagement, re-engagement, and retention

Translate advanced analytical methods (e.g., regression, clustering, causal inference, attribution) into clear, actionable insights for non-technical stakeholders

Build and analyze dashboards and reports that track acquisition, conversion, retention, and ROI across paid, organic, and lifecycle/CRM channels

Partners with analytics engineers to turn analysis into scalable solutions

Proven experience in embracing emerging technologies, including AI, and adopting new analytical methods to continuously improve insights and decision-making

Communicate findings with a clear narrative and recommendations for senior leadership

Qualification

SQLPythonPredictive analyticsMachine learningData analysisExperiment designAnalytical thinkerCuriosityDiversity commitmentIndustry best practicesChatbot technologiesEnterprise BI toolingCommunication