BNY · 1 month ago
Associate, Client Operations II
601 Travis Street, Houston, TX, 77002, US
Full-time
Onsite
Mid Level
3+ years expBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking an Associate for the Client Operations II role to support clients with operational and technical issues, ensuring high-quality service and improved client experiences.
Financial Services
Responsibilities
Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Support clients in addressing moderately complex operational and technical issues and ensure requests are executed
Provide clients information related to BNY Mellon products and services representing multiple lines of business and geographies and direct them to the appropriate resources, as needed
Monitor client inquiries, resolve non-routine issues, escalate complex issues as needed, and participate in internal activities to improve the client experience
Qualification
Required
Bachelor's degree or the equivalent combination of education and experience
Ability to apply intermediate problem solving skills, experience, and judgment to analyze information and deliver high quality service
May have people management responsibilities in some geographies and provide guidance to less experienced team members
Preferred
3-5 years of total work experience preferred
Experience in an operational area and/or client services preferred
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Flexible global resources
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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