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Hôtel Swexan · 1 month ago

Host (Stillwell's)

Dallas, TX

Part-time

Onsite

Entry Level

2+ years exp

Hôtel Swexan is a premier hospitality destination in Dallas, offering a unique experience that combines local and international influences. The Host role is crucial for ensuring guests are greeted warmly and provided with excellent customer service throughout their dining experience.

Hospitality

Responsibilities

Greet guests upon arrival, lead them to table, and provide menus

Answer incoming calls and meet guests’ needs

Create floor charts accordingly and assign servers their sections as requested by managers

Maintain assigned areas clean

Work with management to ensure each guest is happy and all requests are met

Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant

Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners

Assist the other bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed

Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role

Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details

Ensure the unit is well maintained and that all equipment, materials, and utensils are always in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager

Proactively greet guests warmly and provide a pleasant and comfortable experience

Takes orders from customers or staff when necessary

Must be pleasant, hospitable, and attentive to guests always

Must be knowledgeable of HHG information to assist guests at any time

Relay any guest complaints/comments to Manager

Engage guests in pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others

Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service

Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures

Qualification

Customer serviceHigh-volume restaurant experienceSevenrooms experienceOpen Table experienceFood Handlers certificationTABC certificationMultitaskingEnglish fluencyAttention to detailTeam-oriented attitude