ASML · 1 month ago
EUV Technical Support Engineer - SCN CT/TB
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
4+ years expASML is a leading company in the development of lithography machines for microchip production. The EUV Technical Support Engineer plays a critical role in troubleshooting, maintenance, and customer support, ensuring optimal performance of ASML systems at customer sites.
CommercialElectronicsHardwareIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingNanotechnologySemiconductorSoftware
Responsibilities
Gather all relevant information for the problem, analyze using available resources, collect additional diagnostic information if needed, decide on the initial approach to solve the problem, and adapt the approach independently as new information becomes available
Transfer problems or aspects of problems to others (2nd/3rd line support), including proposals for containment or solutions. Document and package all data relevant for problem resolution (e.g., pass-downs, work orders, field service reports, system problem reports, technical reports), and ensure problem ownership is clear and followed up
Advise customer technical personnel in addressing problems. Work alongside customer technical staff, using manuals and guidance from 2nd and 3rd line support. Use tools, replace parts, and improve settings to execute repairs. Resolve unexpected disturbances independently and provide countermeasures
Negotiate with the customer on machine time windows based on personal risk assessment to execute procedures. Plan procedures, arrange for all necessary parts, tools, equipment, and information to be available at the start, execute the procedure, and make necessary decisions or adaptations during the process to achieve optimal results
Define and explain appropriate actions to users to correct malfunctions. Train customers in the use and non-routine maintenance of equipment, and recommend changes in user procedures when needed, based on functional theory, design rules, and know-how
Drive the execution and implementation of improvements, and effectively involve and persuade stakeholders
Promote continuous knowledge exchange within the department and across different teams
Teach and mentor junior engineers, review their progress, and help them develop. Demonstrate the ability to oversee and coach on multiple systems and products
Qualification
Required
BS degree in relevant technical field; or equivalent years of work experience
4-6 years of relevant working experience
Specialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes and relevant software
Proven record and ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships
Proficient using Microsoft Suite
Observe and respond to people and situations, and interact with others encountered in the course of work
Learn and apply new information or skills
Read and interpret data, information, and documents
Demonstrate strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
Complete assignments with attention to detail and a high degree of accuracy
Perform effectively in a demanding environment with changing workloads and deadlines
Demonstrate ownership and accountability and drive for results
Identify bottlenecks and drive improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Communicate openly, clearly, concisely, and professionally
Establish and maintain cooperative working relationships with manager, co-workers, and customers
Work according to a strict set of procedures within the provided timelines
Preferred
Experience in semiconductor industry strongly preferred
Multi-competency knowledge strongly preferred
Company
ASML
ASML is a manufacturer of chip-making equipment.
10001+ employees
H1B Sponsorship
ASML has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (460)
2024 (354)
2023 (538)
2022 (443)
2021 (196)
2020 (279)
Funding
Current Stage
Public CompanyTotal Funding
$526.46M2022-05-10Post Ipo Debt· $526.46M
1995-03-24IPO
Leadership Team
Christophe Fouquet
President and Chief Executive Officer
Marco Pieters
Chief Technology Officer
Recent News
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2026-01-11
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2026-01-09
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