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Sendbird · 2 days ago

Sales Operations Manager

San Mateo, California, United States

Full-time

Hybrid

Mid, Senior Level

$140K/yr - $165K/yr

5+ years exp

Sendbird is on a mission to build the AI workforce of tomorrow, providing an omnichannel AI agent platform for enterprises. As a Sales Operations Manager, you will empower the sales organization with data, analytics, and automation to enhance pipeline generation and sales velocity while collaborating with various teams to drive operational excellence.

Developer APIsMessagingMobileVideo Chat

Comp. & Benefits

Responsibilities

Research, Recommend, and implement the latest AI GTM tools to drive automation and rep efficiency

Document policies, draft enablement resources, provide end-user training support, drive adoption of processes, and identify risks/areas of improvement

Manage territory changes and own data hygiene across relevant systems (enrichment, deduplication, assignments) to maintain account/lead data accuracy

Produce and maintain reports and dashboards across relevant systems

Deliver recurring/ad-hoc analyses on key business metrics, including pipeline conversion, sales velocity, sales effectiveness, and revenue trends

Proactively diagnose gaps and recommend improvements

Support Sales and Marketing Ops to ensure lead routing processes are working effectively

Monitor lead routing processes to identify and fix errors

Collaborate and provide operational support to cross-functional teams including Sales, Marketing Ops, Finance, Legal, Partnerships, and Product Marketing to complete strategic initiatives

Maintain and optimize CRM sales process, troubleshoot issues, and ensure data integrity

Assist with sales tool integrations and adoption

Maintain overall quote-to-cash process

Provide hands-on Deal Desk support to sales

Increase efficiency using next generation AI tools

Partner with Finance and Legal to remove friction and accelerate velocity

Qualification

Sales OperationsCRM AdministrationData AnalyticsSalesforce CertificationGTM ToolsCapacity PlanningCross-Functional CollaborationProblem SolvingTeam Player

Required

5+ years of professional experience in Sales Operations at a B2B SaaS or technology company

Experience partnering cross-functionally and globally to drive projects and operational efficiencies

Strong team player, critical thinker, and problem solver who takes initiative, communicates proactively and manages multiple projects with clear goals, timelines, and success criteria

Highest level of integrity and good judgment with the ability to effectively deal with highly sensitive, confidential information

Strong proficiency with Excel, Google Sheets, and Salesforce reporting

Administrative experience with CRM and GTM tools including: Salesforce certification, Salesloft, Gong, Linkedin Sales Navigator, Zoominfo, Clay

Preferred

Experience with capacity planning and sales compensation is a plus

Benefits

20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off

Company-subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents)

Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan

Equity program

401K program

Parental leave

Life and disability insurance

Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to mental health services, gym memberships, and more.