Finix · 1 week ago
Customer Delivery Manager
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $170K/yr
3+ years expFinix is a full-stack acquirer processor that empowers businesses with flexible payment solutions. The Customer Delivery Manager will manage the end-to-end delivery of payment acceptance and payouts solutions to platform clients, collaborating with cross-functional teams to ensure successful implementations.
FinanceFinancial ServicesFinTechPayments
Responsibilities
Produce and report performance metrics to internal and external stakeholders
Hold quarterly business reviews with clients
Participate in internal evaluations of new products or services being considered for the roadmap
Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
Represent and advocate for our customers during internal conversations
Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
Uncover opportunities to help our customers unlock revenue growth and impact to their businesses
Qualification
Required
3+ years of experience in Relationship Management, or similar roles at a top technology payments company
Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
Experience with contract renewals and negotiation
Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
Prior knowledge/experience in the payment industry
Ability to partner with Finix product organization to build world-class features for existing customers
Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities
Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
Excited to pursue revenue retention and customer health targets that will make our company successful
Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
A strong verbal and written communicator
Benefits
Equity
Benefits
Company
Finix
Finix is a full-stack payment processor that develops a payment processing platform for businesses.
51-200 employees
H1B Sponsorship
Finix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (8)
2022 (11)
2021 (7)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$201MKey Investors
Inspired Capital PartnersSequoia CapitalHomebrew
2024-10-24Series C· $75M
2023-01-01Private Equity
2022-08-10Series B· $30M
Leadership Team
Richie Serna
CEO & Co-Founder
Jareau Wade
Chief Growth Officer
Recent News
2026-01-09
2026-01-09
2025-11-25
Company data provided by crunchbase