Hexaware Technologies · 1 month ago
ESM Sr Developer
United States
Full-time
Remote
Senior LevelHexaware Technologies is a dynamic and innovative IT organization committed to delivering cutting-edge solutions. They are seeking a skilled ServiceNow ITOM Discovery Specialist to customize and enhance discovery processes while managing the health of the Configuration Management Database (CMDB). The role involves extensive hands-on experience with ServiceNow ITOM modules and requires strong troubleshooting and scripting skills.
BankingConsultingInfrastructureInsuranceInsurTechSoftware
Responsibilities
Customize and extend ServiceNow discovery patterns to meet business needs
Apply best practices when modifying out-of-the-box (OOTB) patterns
Manage versioning, upgrades, and debugging of customized patterns
Decide when to create new patterns vs. extending existing ones
Develop and maintain scripts to manipulate probe inputs and transform discovery results
Troubleshoot and resolve errors in pre/post-processing scripts
Ensure efficient handling of limitations in scripting
Design and build custom discovery patterns from scratch
Select appropriate operations (sensor, classifier, identification, etc.) for custom patterns
Validate and test patterns before production deployment
Use logs and debugging tools to resolve issues in custom patterns
Extend existing patterns by adding new steps or sensors without modifying the core
Track and manage changes made through extensions
Ensure compatibility during platform upgrades
Discover devices across servers, networks, storage, and cloud environments
Populate and manage Configuration Items (CI classes) in CMDB
Apply identification and reconciliation rules to maintain CI accuracy
Monitor CMDB health metrics (Completeness, Correctness, Compliance)
Configure new connections in service mapping patterns
Differentiate between horizontal discovery and service mapping
Use connection sections effectively for mapping services
Configure IP ranges, discovery schedules, and MID Server selection
Implement customizations in appropriate locations (patterns, probes/sensors, identification rules)
Manage CI Class Manager for attributes, inheritance, and relationships
Qualification
Required
Strong hands-on experience with ServiceNow ITOM Discovery and CMDB
Expertise in pattern customization, extension, and custom pattern development
Proficiency in pre-processing and post-processing scripting
Knowledge of service mapping, IP range configuration, and discovery schedules
Familiarity with CI Class Manager, identification, and reconciliation rules
Ability to troubleshoot complex discovery issues using logs and debugging tools
Excellent communication and collaboration skills
Preferred
ServiceNow Certified Implementation Specialist – Discovery or ITOM
Experience with cloud discovery (AWS, Azure, GCP)
Prior exposure to large-scale enterprise CMDB implementations
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
Founded in 1990
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
Vice Chairman & CEO
Srikrishna Ramakarthikeyan
CEO
Recent News
2025-12-25
Hindu Business Line
2025-12-17
PR Newswire UK
2025-12-16
Company data provided by crunchbase