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Dexterra Group · 2 weeks ago

Guest Services Agent - Manitoba Remote Camps

Canada

Full-time

Remote

Entry Level

$18.50/hr - $18.50/hr

1+ years exp

Dexterra Group is a company with over 75 years of experience supporting infrastructure and built assets. They are seeking a Guest Services Agent to provide outstanding customer service, manage reservations, and assist with administrative tasks in a remote camp setting.

EnergyFacility ManagementInfrastructureOil and Gas

Responsibilities

Greeting and welcome clients in a friendly and professional manner

Assign rooms and issue appropriate keys or access cards

Maintain accurate occupancy and client records

Book, confirm, and modify reservations as required

Transmit and receive messages, ensuring timely delivery

Distribute morning reports and information to clients and staff

Complete weekly billing and send charge sheets to clients

Orientate clients to camp rules, policies, and emergency procedures

Provide information on camp facilities, services, and schedules

Answer inquiries regarding hours, directions, and amenities

Log and secure all Lost & Found items

Enter and update data in Microsoft Excel spreadsheets

Use Microsoft Outlook for internal and external correspondence

Assist in preparing reports, reviewing safety documents, and verifying timesheets

Support special events, decorations, posters, and setup activities

Assist with various administrative paperwork and filing

Collect and log client feedback, identifying opportunities for improvement

Ensure compliance with all health, safety, and quality standards

Participate in maintaining the cleanliness and presentation of the facility

Qualification

Guest Service Agent experienceCamp Manager softwareFluent in EnglishMicrosoft ExcelMicrosoft WordAnalytical skillsCustomer service focusOrganizational skillsInterpersonal skillsProblem-solving skills