InDev · 1 month ago
IT Operations Consultant
United States
Part-time
Remote
Mid Level
$95K/yr - $110K/yrInDev is seeking an IT Operations Consultant to provide on-demand, scalable support for its internal IT environment. This role will help mature, secure, and optimize the systems, devices, and cloud platforms that enable a remote-first federal contracting workforce.
Cloud SecurityCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provision, configure, and ship laptops using standardized InDev system images
Maintain a centralized asset inventory for laptops, peripherals, and assigned equipment
Ensure secure device disposal, remote wipe, retrieval, and re-issuance during offboarding cycles
Coordinate warranty, repair, and refresh activities across all company devices
Serve as the primary point of contact for internal IT issues on an as-needed basis
Troubleshoot MS Teams, Outlook, SharePoint, connectivity, and device performance issues
Conduct new-hire IT training on InDev systems, tools, and security expectations
Maintain and optimize a ticketing system (platform or shared-tracker-based)
Monitor Defender for Endpoint alerts, antivirus posture, and OS patching compliance
Develop and enforce secure baselines aligned with NIST 800-171 expectations
Maintain secure credential storage using approved password managers or vault solutions
Manage user accounts in MS365/Azure AD, including MFA enforcement, password policies, and access controls
Configure conditional access rules for remote and privileged users
Support Active Directory account lifecycle processes and directory hygiene
Configure and maintain shared mailboxes, distribution lists, and Exchange Online settings
Administer Teams collaboration spaces for project teams, business development, and leadership
Implement and maintain SharePoint architecture for InDev (file hierarchy, permissions, governance)
Tune spam/phishing filters and related security alerts
Maintain an inventory of all enterprise licenses
Ensure proper provisioning/deprovisioning during onboarding/offboarding
Track renewal dates and recommend consolidation or cost-saving opportunities
Validate license tiers and assignments
Ensure endpoint backups are enabled, healthy, and auditable
Maintain backup/restore processes for SharePoint and OneDrive with periodic testing
Recommend improvements to business continuity and disaster recovery plans
Create and maintain IT documentation including device lists, system diagrams, SOPs, and vendor contacts
Develop user-friendly guides for common tasks
Maintain knowledge base articles for imaging, troubleshooting, and support workflows
Procure laptops, software licenses, security tools, peripherals, and cloud services
Manage relationships with resellers, ISPs, hardware vendors, and SaaS providers
Evaluate tools and technologies to improve InDev’s IT maturity
Qualification
Required
Significant experience with MS Teams, Outlook, SharePoint, connectivity, and device performance issues
Significant experience provisioning, configuring, and shipping laptops using standardized InDev system images
Experience maintaining secure credential storage using approved password managers or vault solutions
Experience managing help desk incidents and issues
Experience supporting a hybrid or remote workforce
Familiarity with NIST 800-171 or similar security frameworks
Strong documentation, communication, and troubleshooting skills
Ability to work independently in an on-demand support model
Preferred
Hands-on experience with MS365, Azure AD, Exchange Online, and device management
Experience with a federal contracting environment
Knowledge of ticketing systems or ITSM workflows
Experience with imaging or RMM tools
Benefits
Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.
Company
InDev
Indev provides cybersecurity, systems integration, and air traffic management services.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jerry Whittaker
Partner VP Aviation Programs
Brett Albro
Partner
Recent News
2025-07-24
Company data provided by crunchbase