Versiti Blood Center of Indiana ยท 1 month ago
Senior Specialist Support Laboratory
Greater Indianapolis
Full-time
Hybrid
Senior LevelVersiti Blood Center of Indiana is a leading organization in the field of transfusion medicine and diagnostic laboratories. The Senior Specialist Support Laboratory role involves performing clerical and technical lab duties, ensuring compliance with regulatory standards, and providing exceptional customer service while supporting the department's goals and objectives.
Hospital & Health Care
Responsibilities
Understand and perform to all applicable regulatory and compliance requirements
Participate in regulatory audits, as needed
Ship, receive, and track packages and specimens while maintaining the integrity of samples, as needed
Receive, classify, and process specimens in an accurate and expedient manner
Inspect specimens and paperwork for accuracy and acceptability and maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample
Use appropriate systems to accurately perform data entry functions
Proofread own work for content, spelling, accuracy, and document format
Maintain sample integrity and ensure proper identification of all specimens
Prepare samples for laboratory testing, as needed
May perform reagent preparation
Operate, troubleshoot, and perform maintenance and calibration on equipment, as needed
Identify and clearly document sample issues or discrepancies and work with client to resolve, as appropriate
Answer telephone calls and respond to email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve complex issues with follow up to customers in a prompt manner
Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately documents interactions
Ensure maintenance and organization of departmental records, and execution of reagent and supply inventory control process as needed
Perform training activities and provide mentorship to trainees assisting junior and peer staff members with complex issues, and may support the assessment of staff competence, as appropriate
Oversee that daily tasks are completed in a highly efficient manner
May participate in validation and implementation of new processes or equipment, and support Controlled Document processes to ensure that Standard Operating Procedures are accurate, compliant, and up to date
Maintain all applicable competencies and performs duties, and maintains sufficient Continuing Education credits, as applicable per laboratory policy
Support scheduling process, and work weekend and holiday rotations as needed
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualification
Required
High School Diploma
Mastery of Laboratory Support Specialist duties, responsibilities, and behaviors
Ability to read, interpret, and write documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals
Excellent
Ability to apply judgment to written or oral instructions
Aptitude for computers and superior data entry skills
Ability to manage frequent interruptions in a fast-paced and high-volume environment
Ability to transition from one task to another in an efficient manner
Advanced customer service skills
Must have effective verbal and written communication skills, including the ability to provide constructive criticism to fellow employees
Flexibility to work independently and with a team
Organized and able to prioritize and handle multiple tasks at one time and provide direction to others
Ability to work independently with limited written or oral instruction
Knowledge of medical terminology
Understand time zones and military time
General office equipment (i.e. computer, printer, fax, copy machine, scanner)
Personal Computer (desktop, laptop, tablet)
Microsoft Suite (Word, Excel, PowerPoint, Outlook)
Software systems (including but not limited to Customer Relationship Management Software, Laboratory Information Systems, Learning Management System)
Lab/department specific equipment, including, but not limited to: Box cutter, Pipettes (single channel, multi-channel, electronic, etc.), Centrifuge, freezers, refrigerators, Water bath, Automated cell washer, Heat block, Balances, pH meter
Preferred
Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field
Benefits
Medical, Dental, and Vision Plans
Paid Time Off (PTO) and Holidays
Short- and Long-term disability
Life insurance
7% match dollar for dollar 401(k)
Voluntary programs
Discount programs
Others
Company
Versiti Blood Center of Indiana
Versiti Blood Center of Indiana supplies blood services, blood products and specialty services to more than 60 hospitals across the state, and collects more than 130,000 units of blood annually.
Founded in 1952
201-500 employees
H1B Sponsorship
Versiti Blood Center of Indiana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (12)
2022 (9)
2021 (4)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Dan Waxman
Executive Vice President and Chief Medical Officer
Company data provided by crunchbase