Radford University · 1 month ago
Financial Aid Customer Service Specialist
Radford, VA
Full-time
Onsite
New Grad, Entry Level
$38K/yr - $43K/yrRadford University is a higher education institution seeking a Financial Aid Customer Service Specialist. The role focuses on supporting the Financial Aid Office by providing direct assistance to students and families, managing inquiries, and contributing to office operations and events.
EducationHigher EducationUniversities
No H1B
Responsibilities
Serve as the first point of contact for students and families at the front desk, via phone, and through the financial aid email account, providing accurate, timely, and empathetic guidance on financial aid matters
Respond to and manage the financial aid office email account, ensuring inquiries are addressed promptly, professionally, and in accordance with institutional policies and federal regulations
Maintain a welcoming and professional office environment that supports student success
Assist with planning and execution of financial aid events such as open houses, workshops, and orientation sessions—both on and off campus
Coordinate appointment scheduling for financial aid counselors during designated meeting days
Support daily office operations, including opening and closing procedures, record keeping, and data entry
Collaborate with team members to enhance office efficiency, communication, and service delivery
Uphold confidentiality standards in compliance with FERPA and institutional privacy policies
Qualification
Required
Demonstrated knowledge of general office practices, procedures, and equipment
Ability to manage multiple tasks and work independently and collaboratively in a diverse, high-volume, and fast-paced college setting
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
Strong organizational, interpersonal, and oral/written communication skills
Experience providing administrative and programmatic support, preferably in a student-facing role
Preferred
Experience working in a college or university environment, with a clear understanding of student needs and institutional processes
Familiarity with FERPA regulations and student privacy rights
Working knowledge of eVA, Banner, or similar Student Information System platforms
Demonstrated commitment to supporting students from diverse backgrounds and contributing to an inclusive campus community
Company
Radford University
Radford University is a school in Radford.
Founded in 1910
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Cox
Chief Executive Officer
Danny Kemp
Vice President for Information Technology & CIO
Recent News
Sports Business Journal
2025-09-19
Company data provided by crunchbase