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Montage International · 2 days ago

Assistant Front Office Manager

Washington, DC

Full-time

Onsite

Entry, Mid Level

$75K/yr - $80K/yr

2+ years exp

Montage International is a company that values passion and a positive work culture. They are seeking an Assistant Front Office Manager to lead the Front Office team, ensure exceptional customer service, and maintain relationships with community leaders and vendors.

HospitalityHotelResorts

Responsibilities

Effectively leading and managing the Front Office team

Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities

Creating and maintaining positive rapport and relationships with local community leaders and vendors alike

Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional

Ensuring excellent customer service is provided to guests throughout their stay

Selecting, training, and scheduling front desk Associates

Maintaining new procedures for Guest Relations operations that improve processes and communication

Ordering supplies and maintaining an appropriate level of inventory

Communicating and developing front desk Associates to ensure all standards are met on a consistent basis

Performing additional duties as assigned that may be outside of the normal scope based on business needs

Qualification

Guest recovery skillsMS Office proficiencyLeadership experienceOrganizational skillsTime management skillsPositive attitudeAdaptabilityInterpersonal skills