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Konica Minolta Business Solutions U.S.A., Inc. · 13 hours ago

Field Service Technician

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Konica Minolta Business Solutions U.S.A., Inc. is an industry leader in managing and enhancing printing equipment capabilities. The Field Service Technician role involves performing maintenance and repairs on products while developing customer relationships and ensuring high satisfaction.

Business IntelligenceCloud Data ServicesDocument ManagementEnterprise Resource Planning (ERP)Information TechnologyManufacturingMobile AppsPrintingUnified CommunicationsWeb Development

Responsibilities

Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity

Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery

Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling

Develop professional customer relationships and maintain a high level of customer satisfaction

Demonstrate progress in technical abilities, troubleshooting techniques and productivity

Log service visits and document updates for each client account

Collaborate with the Account Management team to help resolve customer issues