NEOGOV · 2 months ago
Employment Counselor
Salt Lake County, UT
Full-time
Onsite
New Grad, Entry Level
$20.05/hr - $20.05/hrNEOGOV is a part of the State of Utah's Department of Workforce Services, dedicated to strengthening communities by connecting the workforce to new opportunities. The Employment Counselor role focuses on assisting individuals and families in overcoming barriers to employment, providing career counseling, and facilitating access to necessary resources and support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Deliver a broad range of services to assist case managed customers, unemployed and underemployed job seekers, the general public and their families
Help to resolve barriers and increase customers skills, in order for them to obtain and maintain employment and education that leads to self-sufficiency
Provide career, occupational and educational counseling to empower customers to increase their income and break the cycle of poverty
Assess customers and their families to identify barriers to self-sufficiency, employment, training and income goals; and to provide the necessary resources and support to resolve the barriers
Utilize motivational interviewing techniques to complete assessments and evaluations to gain pertinent information related to goal planning and barrier resolution and to create a supportive environment
Develop employment plans and goals with activities leading to achieving goals and/or work readiness, as well as monitoring and evaluating employment plan activities and progress
Utilize labor market information, local resources, referral to community partners and employers to assist customers in meeting their goals
Assess needs and educate customers about DWS programs, policies, and services and help them access temporary assistance programs (Food Stamps, Financial, Medicaid, Child Care and Unemployment Insurance)
Conduct home visits when needed to establish relationships, increase rapport, problem solve, engage or re-engage the customer
Assist customers with the ultimate goal of employment by assisting with resume creation, networking, mock interviewing and job searching with technology
Ensure program compliance and appropriate use of public resources
Understand and implement program specific policies, procedures, case management techniques, career counseling, available Division resources, as well as community partner resources
Provide employment retention support and resources
Qualification
Required
Empathy and compassion for others, and possesses a desire to assist customers who are in difficult situations
The ability to present information clearly and effectively, both verbally and in writing
Exceptional customer service skills and ability to assist people in a manner which shows sensitivity, tact and professionalism, without prejudice or bias
Possesses interpersonal skills including active listening, ability to build trusting relationships, show mutual respect and mindfulness of others
Capable of working in an environment between balancing program policies and compassion
Provide family focused career counseling and proactively engage and motivate customers
Conduct interviews and assessments utilizing motivational interviewing techniques, in order to collect information and establish a supportive relationship
Possess skills needed in order to problem solve and identify creative solutions that lead to successful outcomes
Implement best practices for mentoring and coaching customers
Understanding in how to interpret and apply programmatic policy and procedures appropriately
Maintain and manage sensitive and confidential information in a professional and discrete manner
Defuse and resolve complaints/conflicts with angry customers in crisis
Preferred
Preference may be given to those fluent in languages other than English
Benefits
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.
This position is eligible for a full benefits package.
We also provide generous paid time off, so you can spend more time with your family and have a positive work-life balance.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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