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Discovery Land Company · 1 month ago

Member Services Concierge, Driftwood Downtown

Austin, TX

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts. The Member Services Concierge is the initial point-of-contact for members and their guests, responsible for providing exceptional service and ensuring member satisfaction.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Provide exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club

Assist with greetings, reservations, and overall member experience and satisfaction

Qualification

Hospitality experienceCustomer serviceComputer proficiencyCommunication skillsInterpersonal skillsDependabilityEnglish languageTeamworkPositive attitudeFlexibility

Required

High school diploma or equivalent

At least 6 months of prior hospitality experience, customer service, and telephone experience

Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests

Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers

Experience with Word, Excel, Google, Power Point, Outlook, Email, and a willingness to learn new computer programs that the Club utilizes

Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members

Must be able to work flexible work hours/schedule including evenings, weekends, and holidays

Ability to work in a team environment

Ability to stay calm and focused during the busiest of times

Ability to read, write, speak, and understand English

Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds