PGA TOUR Superstore · 1 month ago
PGA Certified STUDIO Performance Specialist
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expPGA TOUR Superstore is one of the fastest growing specialty retailers, dedicated to creating a family culture for its Associates. The STUDIO Performance Specialist is responsible for delivering expert instruction and precision fitting, ensuring a tailored customer experience that enhances their golfing skills while achieving key performance indicators.
E-CommerceGolfSportsTennis
Responsibilities
Engage every customer with world-class service by demonstrating PGA TOUR Superstore’s Service Behaviors
Build lasting relationships that encourage repeat business and client referrals
Educate and inspire customers by connecting instruction and equipment performance to game improvement
Conduct one-on-one lessons, clinics, and group events tailored to player needs, goals, and skill levels
Utilize technology such as TrackMan, SAM PuttLab, and USchedule to deliver data-driven instruction
Develop personalized lesson plans and track student progress, providing constructive feedback and measurable improvement
Proactively organize clinics and performance events to build customer engagement and community participation
Execute professional club fittings using PGA TOUR Superstore’s certified fitting techniques and technology
Maintain a brand-agnostic approach to ensure customers are fit for the best equipment based on their unique swing data and goals
Educate customers on product features, benefits, and performance differences across brands
Accurately enter and manage custom orders, ensuring all specifications are documented precisely
Maintain all STUDIO areas (simulators, components drawers, putting green) to the highest visual and operational standards
Ensure equipment, software, and technology remain functional and calibrated
Support front-end operations, including returns, lesson redemptions, loyalty programs, and promotions
Stay current on marketing campaigns and merchandising events, executing promotional setups and maintaining accurate displays
Achieve key performance indicators (KPIs) such as lessons and fittings completed, sales per hour and booking percentage, clinic participation and conversion to sales
Proactively grow the STUDIO business through client outreach, networking, and relationship management
Provide consistent feedback to the Sales and Service Manager to improve operations, merchandising, and customer experience
Qualification
Required
Only PGA Members and Apprentices in good standing with the PGA of America are eligible for this role
The candidate must maintain good standing with the PGA for the duration of employment
The candidate may be asked to provide proof of PGA membership in the form of a current membership card or proof of membership dues payment
Strong interpersonal, listening, and verbal/written communication skills with the ability to engage and educate customers
Working knowledge of Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule)
Ability to manage multiple priorities, maintain schedules, and meet deadlines
High school diploma or equivalent required
Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs overhead, and work in simulator environments
Must maintain flexible availability, including nights, weekends, and holidays
Demonstrates strong self-accountability, professionalism, and a proactive drive for results
Preferred
PGA certification or equivalent instruction credentials preferred
2+ years of golf instruction and club fitting experience preferred
Experience with swing analysis tools and custom club building highly valued
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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