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BlueScope · 1 month ago

IT Service Management Manager

MO-Kansas City

Full-time

Hybrid

Mid, Senior Level

3+ years exp

BlueScope is a leading manufacturer of building solutions with over 100 years of experience. The IT Service Management Leader is responsible for the strategy, delivery, and support of ITIL-based services and the ServiceNow platform, requiring strong leadership and a strategic mindset to drive innovation and operational excellence across the North America region.

ManufacturingMining

H1B Sponsor Likely

Responsibilities

Define and execute a vision for IT Service Management aligned with enterprise goals and regional needs

Lead the administration, configuration, and enhancement of the ServiceNow platform, including custom application development and integration

Oversee ITIL-based service management processes which would include Incident, Problem, Change, Request, Asset, Knowledge Management and other ITIL framework related areas

Ensure consistent and high-quality service delivery across all ITSM functions

Build, lead, and mentor a high-performing team of ITSM professionals and ServiceNow developers

Drive initiatives from concept to completion, including change management, stakeholder engagement, and performance tracking

Partner with Infrastructure, End User, Networking, Cybersecurity and other business teams to ensure seamless integration and alignment with business goals

Develop and maintain service level agreements (SLAs), key performance indicators (KPIs), and reporting dashboards

Manage the budget for the ITSM team and make recommendations for future budget forecasting and planning needs

Qualification

ITIL frameworkServiceNow administrationPeople managementCustom application developmentProject ManagementChange managementPerformance trackingCollaboration

Required

Bachelor's degree in Technology, Computer Science, or a related field

3-5 years of experience in IT Service Management and ServiceNow platform administration

3+ years of direct people management experience, leading ITSM or application development teams

Strong understanding of ITIL framework and service management best practices

Experience with custom application development and scripting within ServiceNow

Demonstrated ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness

Preferred

ITIL certification (Foundation or higher)

ServiceNow certifications

Experience in related technology fields (Infrastructure, End User Services, Networking)

Project Management experience or certification (PMP, Agile)

Benefits

Health insurance

Life insurance

Short and long term disability

Paid time off

Retirement

Company

BlueScope

Glassdoor3.7

With over 16,500 people across 15 countries, BlueScope is a leading international supplier of steel products and solutions for building and construction markets.

Founded in 1978

Kansas City, Missouri, USA

10001+ employees

https://www.bluescope.com/

H1B Sponsorship

BlueScope has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)