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Suncadia · 2 days ago

Director of Operations - Community Associations

Cle Elum, WA

Full-time

Onsite

Director/Executive

$80K/yr - $88K/yr

Suncadia is a premier all-season resort located on the sunny slopes of the Cascade mountains. The Director of Operations for Community Associations is responsible for managing operational projects, developing organizational strategies, and ensuring effective communication with various stakeholders, while overseeing the maintenance and management of community assets.

Travel

Work & Life Balance

Responsibilities

Timely and complete communication of project statuses to CA Director, Community Association Management, and Community Services and other impacted entities

Attend regular meetings with Director, annual Association meetings, and board meetings

Plan and manage various owner workshops as requested

Process Operation’s invoices to the correct Association, corporate entity or individual account in a timely manner and track expenses in Operation’s spreadsheets

Ensure that all contracts, bids and invoices are addressed to the proper entity

Assist CA Director in creating annual Associations and Management Company budgets and quarterly reconciliation of expenses

Requests for any unbudgeted expense must be accompanied by a reason why it is needed and/or a ROI (Return on Investment) analysis

Maintain and update all assets within the Association reserve studies program

Annually prepare a preventative maintenance schedule for all Association assets and structures prior to budget preparation. Develop a system to update CA Director of status of this schedule in a timely and proactive manner

Hire and oversee contractors for non-contractual services as directed. Obtain bids as necessary or directed

Prepare Requests for Proposals (RFPs) for all new and renewing operations contracts

Review and track existing contracts for compliance with terms, scope and performance

Notify and recommend to CA Director of any recommended changes in contracts and upcoming expiry dates

Manage and schedule tasks if necessary per contracts

Coordinate scheduling of road repair, landscaping, and snow removal as specified in contracts

Annually prepare a preventative maintenance schedule for all park equipment and structures

Prepare and maintain a recreation equipment inventory. Request additions and replacement needs prior to annual budget preparation

Ensure that all park equipment and structures are well maintained per PM schedule and Enumerate work order follow up

Oversee the Community Services personnel in relation to their park recreation role

Develop policies and procedures for park recreation staff. Review with CA Director prior to implementation

Coordinate scheduling of park recreation staff with Assistant Director of Operations

Oversee Application for recreation area use. Develop and oversee a calendar for park use. Communicate agreement and schedules with park recreation staff and Community Services

Conduct weekly site tours (with CA Director if possible)

Maintain Firewise® certification and provide information for posting on the Association website

Oversee noxious weed management, keeping maps and records updated

Schedule and oversee maintenance of Association Assets at a Resort Quality Standard taking great care to allocate expenses according to ownership, which include: Street Lights, Storm Drainage Systems, Roadways, Signage, Parks, Bicycle Trails, Lakes & Streams, Solid Waste Station including recycling, Managed & natural open space areas

Become efficient with the use of the Enumerate Work Order program

Contribute to short and long-term organizational planning and strategy as a member of the management team

Improve operational systems, processes and policies in support of Association’s mission; management reporting, information flow, and organizational planning

Play a significant role in long-term planning in support of Board adopted policies

Qualification

Contract managementOrganizational effectivenessLeadershipCommunity association managementExcelDelegationCommunication skillsInterpersonal skills

Required

Excellent computer skills and proficient in Excel, Word, Outlook

Excellent communication skills both verbal and written

Knowledge of contract management and knowledge and experience in organizational effectiveness and operations management, implementing best practices

Demonstrated leadership and vision in managing personnel and major projects or initiatives

Excellent interpersonal skills, a collaborative management style, and commitment to get the job done

A demonstrated commitment to high professional ethical standards and a diverse workplace

Knowledge of community association management and willingness to obtain community association management certification

Excel at operating in a fast pace, community environment, multi-tasking with all associations and departments within the community and outside agencies

Ability to delegate responsibilities effectively