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KNAPP North America · 1 month ago

Manager Site Maintenance

Lancaster, TX, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

KNAPP North America is a global company specializing in automated solutions for logistics. The Manager of Site Maintenance will be responsible for customer communication, budget management, and overseeing maintenance programs for automated systems at customer locations.

Industrial Automation

Responsibilities

Provide excellent customer service to strengthen KNAPP's reputation

Provide value that our Customer can see and understand

Gain a positive reputation by providing a rapid and effective support

Manage site budgets and associated commercial activities

Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)

Oversee, as an on-site representative, all system improvements and installations

Oversee all training requirements, both technical and regulatory

Mentor, coach, teach and develop on-site staff and resources

Increase the scope and efficiency of KNAPP's support solutions

Be an effective manager focused on team development

Provide guidance to your team to work against timeframes to complete reactive repairs

Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner

Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments

Provide monthly summary and detailed reports covering commercial and technical activities

Improve the service level and optimize resource utilization through adoption of industry best-practices

Manage through direct reports the provision of quality support and maintenance services of all live information systems

Plan and implement system security policy

Manage through direct reports the daily activities of all personnel

Appreciate and value cultural diversity

Promote alignment of Material Handling Equipment (MHE) maintenance objectives

Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities

Champion internal Maintenance Team review meetings

Manage process improvements to ensure that the delivery of services increases customer satisfaction

Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return

Develop and manage maintenance budgets and cost projections

Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers

Provided leadership in the management of maintenance interfacing with KNAPP's nominated supplier(s) and sub-supplier(s)

Ensure that every team member fully understands the commercial implications of any decision they make

Accountable for Quality, Health, and Safety within the maintenance scope

Monitor and update the MHE risk register

Continually assess and fulfil the supplier's resource requirements

Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules

Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces

Liaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work

Assess and report MHE progress and attendance at the meetings

Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures

Approve revised MHE documents, drawings and correspondence prior to their issue

Manage MHE and the Maintenance Cost Plan (MCP)

Monitor progress of associated sub-suppliers

Ensure timely supply of the MHE maintenance hardware

Assist with MHE Quality, Health, and Safety within the MHE maintenance scope

Continue the MHE Health and Safety File

Accountable for the ultimate correctness and proper allocation of all spares inventory

Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope

Participate in work-related performance training and individual improvement programs

Perform other duties as required that are commensurate with the role

Responsible for responding to and addressing emergency calls

Qualification

Maintenance ManagementBudget ManagementMechanical SystemsLeadershipElectrical SystemsPneumatic SystemsHydraulic SystemsCustomer ServiceTeam DevelopmentHealth & SafetyBilingual (English/Spanish)Bilingual (English/German)

Required

Degree in Business Management, Electrical and/or Mechanical Engineering or equivalent work experience

5-10 years of verifiable, progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman or Industrial Maintenance Engineer that led to Maintenance Supervisor or Maintenance Manager

Verifiable experience providing leadership for repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems

Preferred

Bilingual (English/Spanish) and/or (English/German) preferred but not required

Benefits

Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!

401k with employer match and no vesting!

Paid Vacation & Holidays

Paid Parental Leave

Subsidized child-care

Tuition Reimbursement

Pet Insurance

Corporate Social Responsibility including recycling, sustainability, and volunteering