Superior National Bank ยท 1 month ago
Loan Servicing Associate
Hancock, MI
Full-time
Onsite
New Grad, Entry LevelSuperior National Bank is seeking a Loan Servicing Associate to input and update loan data, prepare and verify loan documents for accuracy, and provide customer service. The role involves performing loan maintenance, assisting customers with inquiries, and ensuring compliance with banking regulations.
Communities
Responsibilities
Perform all loan maintenance on various loan types including Commercial, Consumer and Real Estate Loans
Provide superior customer service to all loan customers over the phone, email or occasionally in person
Assist lenders and customers researching answers to questions on their loans
Perform annual escrow analysis which requires researching shortages/overages, deficiencies and payment changes
Monitor insurance coverage on all loan collateral including paying escrowed insurance and monitoring flood insurance coverage when needed
Issue Forced Place Insurance when needed according to RESPA Regulations
Perform daily and monthly balancing of Loan GL accounts and various bills and payments
Process, maintain files on, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures
Service loans according to FHLB and Fannie Mae guidelines
Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training
Perform other duties as assigned and/or necessary
Qualification
Required
High school diploma or equivalent required
Strong customer service background
Strong verbal and written communication skills
Ability to work under general supervision, manage multiple priorities, and meet deadlines
Ability to retain large amounts of information
Ability to understand different loan types, loan structures and variable rates
Strong computer and technical skills
Strong attention to detail
Strong analytical, critical thinking, problem solving skills
Ability to understand and comply with bank policies and regulations, including RESPA and others
Preferred
Bachelors or Associates degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience
Previous experience in a bank and/or lending environment desired
Knowledge of Bank loan products desired
Company
Superior National Bank
Superior National Bank opened in 1890.
Founded in 2005
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Kopelman
President & CEO
Michael Hauswirth
President & CEO
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