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Visionworks of America · 3 days ago

Retail Receptionist

Elizabethtown, KY

Full-time

Onsite

Entry Level

1+ years exp

Visionworks of America is a company focused on providing eye care services, and they are seeking a Retail Receptionist to greet and assist customers, schedule appointments, and maintain accurate patient records. The role involves performing preliminary testing under the Optometrist’s supervision and ensuring a smooth front desk operation.

Consumer GoodsFashionManufacturingProduct DesignRetail

H1B Sponsor Likely

Responsibilities

Medical coding, Insurance research, and billing

Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed

Perform preliminary testing data collection as directed

Maintain complete and accurate patient records

Call for insurance preauthorization. Follow up on hold authorizations

Clean and maintain the reception area

Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers

Maintain outside and internal Doctor Referral log for medical patients

Offer current promotions and starting prices to customers

Qualification

Medical codingInsurance researchCustomer serviceOrganizational skillsProblem solvingEmpathyData manipulationCross trainingEffective communicationTeam playerAttention to detail

Required

Greet and assist customers

Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist's supervision

Medical coding, Insurance research, and billing

Schedule appointments according to the Resources Scheduling guidelines

Answer the phone, answer patients' questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed

Perform preliminary testing data collection as directed

Maintain complete and accurate patient records

Call for insurance preauthorization

Follow up on hold authorizations

Clean and maintain the reception area

Offer current promotions and pricing guidelines to customers

Discuss benefits and features of the discount club card with customers

Maintain outside and internal Doctor Referral log for medical patients

Offer current promotions and starting prices to customers

Work changing schedules to meet business demands

Work inside location

Strong organizational skills

Speak clearly and effectively

Calculate and manipulate numbers/data

Read English

Problem solving/reasoning

Meet customer expectations

Work under stress with interruptions and deadlines

Follow procedures and instructions

Use computer effectively and view computer screen

Exhibit empathy in all interactions

Bend and stoop continuously

Reach above shoulder continuously

Cross training in all departments as needed

Must be detail orientated and well organized

Must be able to communicate clearly and effectively with other associates and clients

Must be energetic and self-motivated

Must be a team player

Must be able to problem solve

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis

Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI)

Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times

Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program

Preferred

One year of experience, optical preferred

HS diploma, GED or 1-5 years of equivalent related job experience

Benefits

Bonuses

Equity

Commissions

Company

Visionworks of America

Glassdoor3.2

At Visionworks, we’re devoted to one thing — healthy eyes.

Founded in 1988

San Antonio, Texas, USA

10001+ employees

https://www.visionworks.com/

H1B Sponsorship

Visionworks of America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2024 (2)

2023 (13)

2022 (12)

2021 (12)

2020 (6)