Accellor ยท 1 month ago
Product Manager, Store Digital Tools - Advisor Assistant App
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expAccellor is a trusted digital transformation partner that leverages cloud technology to enhance customer engagement and business effectiveness. The role involves owning the strategy, roadmap, and execution for the Advisor Assistant App, a critical mobile application that supports Beauty Advisors in delivering personalized customer service and optimizing store operations.
Artificial Intelligence (AI)Information TechnologySoftware
Responsibilities
Vision & Roadmap: Define and communicate a clear, multi-year product vision and roadmap for the Advisor Assistant App, aligning it with our commercial and client experience goals
Discovery: Conduct user research, store visits, and data analysis to deeply understand the pain points and opportunities for Beauty Advisors, transforming qualitative insights into actionable product features
Clienteling & Personalization: Develop features that seamlessly integrate Beauty Insider data, purchase history, and client preferences directly into the Advisor's workflow, enabling truly personalized recommendations and follow-ups
Store Operations Integration: Collaborate closely with the Store Operations, Inventory Management (SIm), and Merchandising teams to integrate real-time data (e.g., stock levels, price changes, product attributes) into the Advisor experience, minimizing friction in the sales process
AI/ML Integration: Identify opportunities to embed intelligent features, such as AI-powered shade matching, personalized regimen building, or predictive product recommendation models, into the app
Agile Leadership: Write clear, concise user stories, manage the product backlog, and lead agile ceremonies (sprint planning, grooming, reviews) for a dedicated engineering team
Cross-Functional Partnership: Act as the primary liaison between Engineering, Design (UX/UI), Store Operations, Training, and Marketing teams
Success Metrics: Define, track, and report on key performance indicators (KPIs) related to the app, including: Advisor utilization rate and engagement, Time-to-task completion (e.g., time to find product information), Store conversion rate lift attributable to app usage, Client retention and repeat visit rates
Qualification
Required
10+ years of experience in Product Management, preferably working on B2E (Business-to-Employee) or high-volume Retail/Omnichannel applications
Proven ability to partner with software engineers and architects to discuss technical trade-offs, scalability, and deployment considerations for mobile applications
Proficient in using data and analytics tools (e.g., Adobe Analytics, Power BI) to inform product decisions and measure outcomes
Strong user experience (UX) sensibilities and a commitment to designing intuitive, high-quality mobile interfaces for frontline workers
Exceptional written and verbal communication skills, capable of presenting complex concepts to senior leadership and translating business needs into technical requirements
Preferred
Direct experience with clienteling, CRM, or loyalty systems in a retail environment
Background in the Beauty, Luxury Goods, or Specialty Retail sectors
Certified Scrum Product Owner (CSPO) or similar Agile certification
Experience launching and scaling products on native iOS/Android platforms
Company
Accellor
Accellor is a premier provider of Mobile,Social and Web solutions enabling enterprises to provide a unified customer experience.
201-500 employees
H1B Sponsorship
Accellor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (3)
2023 (5)
Funding
Current Stage
Growth StageLeadership Team
Michael Kleemann
Chief Revenue Officer (CRO)
Company data provided by crunchbase