Alaska Native Tribal Health Consortium (ANTHC) · 1 month ago
IT Statewide Support Manager - IT Ops Systems Department - On Site Work Schedule
Anchorage, AK
Full-time
Onsite
Senior Level
5+ years expThe Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. This role involves managing, directing, and supporting EHR and Telehealth software/hardware systems, ensuring customer service needs are effectively met, and collaborating with various teams to implement and deploy telehealth production systems.
Health CareMedicalNon ProfitWellness
Responsibilities
Primary technical customer relations manager for Alaskan Tribal partners on new and existing EHR and Telehealth technical functionalities
Develops processes and strategies to promote greater visibility for the customer into the status of current and upcoming projects
Proactively collaborates with ATHS customer technical staff, solicits feedback on existing utilization and technical issues
Analyzes feedback to engage with technical team for implementing appropriate solutions to ensure maximum customer satisfaction and usability
Active member of planning processes, coordinates with internal staff and customers to establish software and hardware deployment/upgrade schedules and ensure customer needs are met
Provides technical project management to evaluate, test and validate new hardware and software products
Designs and directs implementation of system upgrades and hardware enhancements
Works closely with other internal HIT teams in the research, design and development of new hardware and software solutions
Analyzes replacement hardware technologies for end-of-life products and communicates findings and recommendations back to the production technical team
Enforces procedures and standards for hardware selection, system testing, configuration management and documentation
Reviews technical documentation of Telehealth servers, hardware platforms and workstation design
Evaluates trends and recommends operational, procedural, technical and policy improvements
Defines inventory needs for on-site hardware to minimize the impact to clinical healthcare due to hardware failure
Manages the transition of new EHR and Telehealth software and/or hardware from the development and test environment into production
Technical lead for planning and scheduling all system deployments to ATHS customers
Provides guidance to customer on EHR and Telehealth technical designs and effective implementation into their infrastructure
Provides technical management oversight for pilot projects
Manages special projects as required
Compiles and analyzes data
Develops and monitors project budgets
Prepares special and recurring reports
Prepares technical reports and expenditure justification studies
Coordinates activities with other HIT Managers to meet customer and user requirements
Serves on HIT committees and other technical services groups
Maintains professional expertise and knowledge through ongoing education and study of new network and systems technologies
Provides leadership, direction, and guidance to assigned staff
Develops goals and priorities in conjunction with employees, and assigns tasks and projects
Develops staff skills and training plans
Counsels, trains, and coaches subordinate staff
Implements corrective actions and conducts performance evaluations
Performs other duties as assigned
Qualification
Required
A Bachelor's degree in business, information technology, or related field from an accredited institution
Five (5) years of experience in product development or Information Technology support services
Two (2) years of experience managing technical teams
Knowledge of current Good Manufacturing Process defined by FDA for Medical Device Manufacturing
Knowledge of system architecture design, implementation and analysis techniques
Knowledge of the development of system documentation and procedural manuals
Knowledge of networked computer system environments and device capabilities
Knowledge of network system access and security guidelines and procedures
Knowledge of project management and resource allocation techniques
Knowledge of information technology and software applications
Skill in effectively managing teams and delegating tasks and authority
Skill in writing technical materials for a broad, non-technical audience
Skill in organizing, assessing and prioritizing multiple tasks, projects and demands
Skill in establishing and maintaining effective working relations with customers and co-workers
Skill in operating a personal computer utilizing a variety of software applications
Skill in analyzing and modeling multi-functional data flows and infrastructure requirements
Preferred
Experience working in a healthcare environment or working with healthcare products is preferred
Benefits
Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
Cost-Share Dental and Vision Insurances
Discounted Pet Insurance
Retirement Contributions with Pre-Tax or Roth options into a 403(b).
401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
Eleven Paid Holidays
Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
Flexible Spending Accounts for Healthcare and Dependent Care.
Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
On-Site Training Courses and Professional Development Opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
Emergency Travel Assistance
Education Assistance or Education leave eligibility
Discount program for travel, gym memberships, amusement parks, and more.
Company
Alaska Native Tribal Health Consortium (ANTHC)
The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska.
1001-5000 employees
H1B Sponsorship
Alaska Native Tribal Health Consortium (ANTHC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (5)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$81.68MKey Investors
National Oceanic and Atmospheric AdministrationU.S. Department of Agriculture
2024-07-26Grant· $75M
2023-05-22Grant· $6.68M
Leadership Team
Dwain Stilson, MBA, CPA
Chief Financial Officer
Allison Reed, M.B.A., CHPC
Chief Ethics and Compliance Officer
Recent News
Anchorage Daily News
2025-06-12
Anchorage Daily News
2025-04-26
Anchorage Daily News
2025-03-21
Company data provided by crunchbase