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Children's Healthcare of Atlanta · 1 month ago

HR Service Center Intern

Children's Healthcare of Atlanta Support Center

Internship

Onsite

Intern

Children's Healthcare of Atlanta is one of the nation's leading children's hospitals, dedicated to improving children's health. The Human Resources Service Center Intern will collaborate with various HR departments to create Workday Help Articles and standard operating procedures, while gaining hands-on experience in HR operations.

ChildrenHealth CareNon Profit

Responsibilities

Partnering and gathering information from source documentation experts to create a minimum of 10 Workday Help Articles that will allow employees to better understand how to accomplish self-service tasks within the Workday system

Partnering with individual Human Resource Service Center team members to gather and format processes and practices for 15 Standard Operating Process documents. This documentation will be used to assist all HRSC agents in support of assisting employees via phone and Workday Case Management

Being immersed in the HR Service Center call team for better understanding of operations. This will aid in the completion of the tasks detailed above. This will include taking inbound calls to the center as well as resolving Workday cases created by Children’s employees within the Service Level Agreement guidelines

Develops and implements projects as assigned, which could include events, activities, programs, or research studies

Creates and carries out a cohesive plan for each assigned project. Establishes and maintains contact with all appropriate individuals to ensure that the plan is implemented in the best interest of the organization

Executes administrative and operational tasks for assigned projects

Supports and participates in the continuous assessment and improvement of the quality of services provided and projects produced

Understands and complies with infection control, safety, and OSHA procedures and regulations, while meeting all in-service requirements as outlined per policy

Qualification

Workday support knowledgeProcess documentation skillsResearch experienceMicrosoft Office proficiencyCreativeFlexibleCommunication skillsOrganizational skillsInterpersonal skillsSelf-starter

Required

Research experience necessary either through previous internship, work experience, or course work; practical knowledge about the conduct of research principals required

College student with at least two years in a health sciences related program, such as pre-med, nursing, biomedical engineering, biology, chemistry, or statistics, or post graduate student working toward a Master's of Science in public health or medical degree

College or graduate student that is currently working towards a Bachelor or Master's degree in Journalism, Communications, Business, Marketing, Healthcare Administration or other related field, required

Organized, detail oriented; Able to prioritize time sensitive assignments

Creative and flexible; Able to adapt to change

Self-starter; Able to make decisions independently

Strong verbal and written communication skills; Strong interpersonal and presentation skills

Able to work well with diverse groups, comfortable interacting with all levels

Able to represent Children's in a mature and professional manner

Willing to work long hours that could include evenings and weekends, if applicable to internship

Proficient with Microsoft Office applications (Word, Excel, Power Point, Access, Outlook) or other applications as required

Able to travel throughout expanded metro Atlanta area; Must provide reliable transportation, if applicable to internship