Dimensional Fund Advisors · 2 months ago
Service Management Specialist - Contractor
United States
Full-time, Contract
Remote
Mid Level
3+ years expDimensional Fund Advisors is focused on leveraging innovative technology to enhance clients' financial lives. The Service Management Specialist will coordinate service stability by managing Change and Incident Management processes and collaborating with various stakeholders to drive efficiency and improvements in IT service management.
Financial Services
Responsibilities
Perform day-to-day activities supporting a broad range of ITIL Disciplines including Incident Management, Change Enablement, Problem Management, Configuration Management and other ITSM Services
Provide analysis, guidance and measurement of infrastructure and technology providers' performance against committed service levels
Collaborate with key stakeholders and program teams in compiling, analyzing, and interpreting data
Review and maintain ITSM Process and Operating Procedures documentation
Review policy, processes, procedures, and work instructions to identify and implement improvements
Participate in defining, planning, and justifying initiatives to develop/implement automated and non-automated components of new or changed processes
Understand the relationships, dependencies, and impact of neighboring business functions
Build and maintain internal and client relationships to support the achievement of business objectives
Work independently or as a project team member, on issues ranging from small and simple to large and complex, leveraging skills in multiple disciplines and products
Develop and manage ad hoc ITSM reporting requests
Qualification
Required
Bachelor's degree in computer science, Information Systems, or related field or equivalent work experience
3+ years of IT experience in development and/or support functions in an ITIL delivery model
2+ years hands-on experience in ServiceNow
Demonstrated proficiency with Microsoft Office applications
Exceptional analytical and problem-solving skills
Ability to work independently in a remote environment
Preferred
Experience working with SharePoint, especially in a development or administration role
Advanced Excel skills for data analysis including pivot tables, lookups, and macros
Knowledge of basic scripting or other automation tools
Experience using SQL or similar query languages to retrieve and analyze data
Familiarity with process mapping and project planning tools and techniques
ITIL Foundations certification
Benefits
Comprehensive benefits
Educational initiatives
Special celebrations of our history, culture, and growth
Company
Dimensional Fund Advisors
Dimensional Fund Advisors is a company that provides asset management services.
1001-5000 employees
H1B Sponsorship
Dimensional Fund Advisors has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (18)
2023 (35)
2022 (22)
2021 (23)
2020 (31)
Funding
Current Stage
Late StageLeadership Team
Dave Butler
Co-CEO
Bernard Grzelak
Chief Financial Officer and Vice President
Recent News
2025-12-16
2025-11-19
2025-11-18
Company data provided by crunchbase