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GMI - Global Market Innovators · 1 month ago

Technical Account Manager (TAM) - On Site , Scottsdale AZ

Scottsdale, AZ

Contract

Onsite

Senior Level

7+ years exp

GMI - Global Market Innovators is seeking a skilled Technical Account Manager (TAM) to serve as a trusted advisor and primary liaison between their Managed Service Desk customers and internal delivery teams. The TAM will act as the customer’s advocate, ensuring alignment, facilitating service delivery, coordinating escalations, and driving continuous improvement.

AnalyticsCyber SecurityDatabaseIT ManagementSoftware Engineering

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact for escalations and service coordination

Lead internal and external customer kickoff calls alongside PMO team

Support Quarterly Business Reviews and growth strategy discussions

Communicate security risks or emerging threats that may impact customer environments

Maintain customer-specific support documentation

Review tickets for quality, accuracy, and compliance with standards

Generate and review scheduled reports covering asset usage, health, lifecycle, and RCA

Ensure the GMI support team stays informed of customer issues and priorities

Facilitate internal resources to support customer initiatives

Collaborate with Sales and PMO on SOW creation, project structure, and profitability targets

Ensure project prerequisites and documentation are in place before project kickoff

Monitor delivery progress to address resource strain or technology gaps

Communicate and manage customer expectations throughout the engagement

Deliver customer feedback to internal teams to drive service enhancements

Contribute to documentation, templates, SOPs, and delivery standards

Assist in selecting and deploying tools that improve service delivery

Qualification

Network EngineeringCloud ComputingCustomer EngagementIT Services ExperienceExecutive CommunicationPressure ManagementMonitoring ToolsPresentation Skills