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Ameristar Casino Resort Spa St. Charles · 3 days ago

Engineer I IT Field

St Charles, MO

Full-time

Onsite

Entry Level

2+ years exp

Ameristar Casino Resort Spa St. Charles is part of Boyd Gaming Corporation, a leading casino entertainment company in the United States. The Engineer I IT Field role involves providing first-level technical support for IT systems, ensuring the stability and integrity of hardware and software, and assisting with various technical tasks related to the company's operations.

Gambling & Casinos

Responsibilities

Provide first level of technical support by performing basic and advanced incident troubleshooting and tracking and assist with problem resolution, fault isolation, follow-up support and documentation to include providing action reports to department team leaders

Responds to computer, network or data security vulnerability alerts at the property and regional levels for high priority outage restoration efforts

Provide installation, monitoring, maintenance, support, and optimization of all computer hardware and software within property data centers and communications closets or where Information Technology assets are contained in a training or production environment

Perform remedial maintenance on basic network devices, computer hardware and software, including the restoration of configurations with assistance from senior and second level field engineers and IT Operations Center engineers or in combined resolution efforts with vendor support engineers or technicians

Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions

Provide setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction

Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts

Configuration, programming, and maintenance of high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances

Install and troubleshoot digital signage systems including both indoor and outdoor displays, video walls, projectors, monument and pylon signs. Familiarity with VGA, DVI, HDMI, and Multicast preferred

Perform moves/adds/changes on traditional, digital, and IP based phone and voicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology preferred

Provide scheduled on-call support for after-hours support issues and resolution

Perform inventory of Company assets and document stock levels for department visibility

Record, monitor, track, and document work performed using the Company’s tracking system

Provide Smart Device activation and enrollment into Company’s Mobile Device Management System and provide initial user training

Provide support for Company’s Marketing Media Content Delivery Systems

Other duties, as assigned

Qualification

Microsoft WindowsNetwork EngineeringComputer Hardware SupportA+ CertificationNetwork+ CertificationMCSA CertificationLinux ExperienceITIL V3 AwarenessCustomer ServiceAnalytical ThinkingProblem SolvingCommunication Skills

Required

High School Diploma or equivalent

Must have basic computer and networking skills and fundamentals

Must have a high level of technical knowledge relative to the installation and connectivity of computer and printer systems, including the configuration, maintenance and support of new and existing solutions

Must have strong organizational, analytical, and troubleshooting skills

Must be knowledgeable in basic and advanced computer and printer operation and related support and basic troubleshooting techniques

Must be able to type quickly and accurately, preferably at least 50 wpm

Must have exceptional customer service, verbal and written communications, interpersonal and telephone etiquette skills; and adopts Company core values

Must be highly organized, detail-oriented, and able to effectively multi-task

Must possess and demonstrate the following skills: Decision Making, Concern for Quality, Exceeds Customer Expectations, Achieving Results, Analytical Thinking, Problem solving, Communication skills