Viirtue, Inc. · 1 month ago
Platform Engineering Director
United States
Full-time
Remote
Director/Executive
$150K/yr - $250K/yrViirtue, a technology company and leader in the UCaaS/MSP space, is seeking a Platform Engineering Director with deep expertise in VoIP, systems, and network engineering. The role involves leading a platform engineering team, designing and optimizing VoIP platforms, and ensuring operational excellence while collaborating with the CTO and key stakeholders.
Information TechnologySoftwareTelecommunications
Responsibilities
Lead and mentor a team of network and platform engineers, fostering a culture of collaboration, learning, and excellence
Develop, evolve and refine processes that support ownership, accountability, and business continuity
Organize project based work streams and action items in collaboration tools such as Jira, Confluence, etc
Collaboratively document system architecture, playbooks, processes, etc
Serve as a technical expert for the team, offering hands-on guidance in system architecture, networking, and VoIP related technologies
Lead incident response efforts to diagnose and resolve critical platform issues effectively
Design, implement, and manage scalable, secure, and reliable VoIP systems and network platforms
Evaluate emerging technologies and tools to improve operational efficiency and platform performance
Collaborate with CTO and other key stakeholders to define platform engineering priorities aligned with business objectives
Own system administration tasks, including Linux-based server management and troubleshooting
Qualification
Required
Deep expertise in VoIP, systems, and network engineering
Excellent interpersonal and communication skills to work effectively across teams
Demonstrated success in leading and mentoring technical teams
Ability to delegate effectively and balance strategic initiatives with day-to-day hands-on work
Experience in handling customer facing escalations calmly and constructively, focusing on turning challenging interactions into opportunities for building trust and loyalty
Demonstrated success in deploying / integrating solutions as a part of a comprehensive product launch
Experience working in a highly collaborative environment
Critical analytical and troubleshooting skills for complex VoIP and network issues
Experience securing VoIP systems against threats like toll fraud, DoS attacks, and other threats
Experience in designing, deploying, and administering Class 4/5 technologies such as: Netsapiens (preferred), FreeSWITCH, FreePBX, OpenSIPS
In-depth knowledge of VoIP protocols (e.g., SIP, RTP)
Familiarity with Session Border Controllers (SBCs), media gateways, and softswitches
Proficiency in troubleshooting call flows, QoS issues, and network-related VoIP problems
Advance Linux system administration skills (e.g., Ubuntu, CentOS, Red Hat)
Experience with high-availability systems, load balancers, and failover configurations
Knowledge of virtualization technologies (e.g., VMware, KVM, Hyper-V)
Experience with telemetry tools for monitoring system health and performance
Expertise in networking protocols (e.g., TCP/IP, UDP, DNS, DHCP)
Experience with routing, switching, firewalls, and VPNs VoIP systems
Familiarity with Cisco or Juniper routers and QoS/VLAN configuration
Experience with Google Cloud Platform (GCP) and Amazon Web Services (AWS)
Familiarity with hybrid cloud architectures supporting VoIP operations
MySQL, MariaDB, PostgreSQL for managing call logs, configurations, and analytics
Knowledge of database optimization for high-availability VoIP environments
Proficient in scripting languages such as Bash, Python or related for automating routine tasks and system maintenance
Experience with Infrastructure-as-Code (IaC) tools such as Terraform, Ansible, and Puppet
Solid working knowledge of Git for version control
Preferred
Background in SRE is highly desired
Experience with Netsapiens
Benefits
401k + match
Highly competitive PTO policy
Health insurance
Dental insurance
Life insurance
Company
Viirtue, Inc.
Viirtue’s proprietary ViiBE platform provides everything needed to deliver and manage ai enabled VoIP & contact center solutions under your own brand.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$10.8MKey Investors
Ballast Point Ventures
2023-03-07Series A· $10.8M
Leadership Team
Daniel Rosenrauch
Chief Executive Officer & Co-Founder
Rob Finch
President
Recent News
2024-10-23
Channel Futures
2024-05-05
Telecom Reseller
2023-12-24
Company data provided by crunchbase